LORETTA HOLLOWAY
REDMOND
Summary
Results-driven Operations Manager with a proven track record in streamlining workflows, enhancing productivity, and optimizing inventory management. Skilled in team leadership, staff training, and fostering a culture of continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Pfeifer & Associates
05.2019 - 02.2026
- Streamlined operational workflows to enhance productivity and reduce lead times.
- Implemented process improvements resulting in increased efficiency across multiple departments.
- Coordinated cross-functional teams to ensure timely project completion and resource allocation.
- Developed training programs for staff, enhancing skill sets and operational knowledge.
- Analyzed performance metrics to identify areas for cost reduction and process optimization.
- Led initiatives to improve inventory management, reducing waste and ensuring optimal stock levels.
- Fostered a culture of continuous improvement through regular feedback sessions and team engagement activities.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Store Manager
Khols Department Store
03.2016 - 01.2019
- Led store operations, ensuring adherence to company policies and procedures.
- Developed and implemented merchandising strategies to enhance product visibility.
- Trained and mentored staff, fostering a culture of customer service excellence.
- Analyzed sales trends to optimize inventory levels and reduce stock discrepancies.
- Coordinated with cross-functional teams to execute promotional events effectively.
- Monitored performance metrics, driving improvements in customer satisfaction scores.
- Managed scheduling and labor costs to maintain budgetary compliance while maximizing efficiency.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Gap/ Old Navy
03.2008 - 01.2019
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored performance metrics, driving improvements in customer satisfaction scores.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Associate of General Studies - License Massage
Ashmead College
Fife, WA06-1999
High School Diploma -
Wenatchee Valley
Wenatchee, WA06-1989
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff management
- Inventory management
- Staff training
- Operational efficiency
- Employee motivation
- Policies and procedures implementation
- Performance monitoring
- Goal setting
- Maintaining compliance
- Customer relationship management
- Inventory control
- Workflow optimization
- Schedule management
- Performance management
- Health and safety compliance
- Onboarding and orientation
- Logistics management
Certification
- Front Line Leadership Training - 32 modules Zen Zigler
Timeline
Operations Manager
Pfeifer & Associates
05.2019 - 02.2026
Store Manager
Khols Department Store
03.2016 - 01.2019
Store Manager
Gap/ Old Navy
03.2008 - 01.2019
Associate of General Studies - License Massage
Ashmead College
High School Diploma -
Wenatchee Valley