Open To Work
Jeanell Ofisa
ILWU LOCAL 63 CLERK UNION
Chino,CA
Work Preference
Job Search Status:
Open to work
Desired Job Title
ILWU OCU CLERKOperations CoordinatorOperations AnalystAssistant Manager of Operations
Work Type
Full TimeConsulting
Location Preference
RemoteOn-SiteHybrid
Location:
Chino, CALong Beach, CAOntario, CA
Open to relocation:
Yes
1
Certification
19
years of professional experience
Dedicated operations professional with expertise in customer satisfaction and administrative support. Proven ability to enhance workflow efficiency and streamline processes, contributing to improved service delivery and operational productivity.
Work History
ILWU OCU CLERK
1 Year 3 Months- Managed administrative tasks to support union operations and improve workflow efficiency.
- Processed membership applications, ensuring accurate data entry and compliance with union regulations.
- Assisted in organizing events and meetings, coordinating logistics for effective member engagement.
- Maintained filing systems and records for easy access to information by staff and members.
- Collaborated with team members to streamline office procedures, increasing operational productivity.
- Utilized software tools for scheduling and record-keeping, improving accuracy of information management.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Operations Coordinator
5 Years 11 Months- Coordinated logistics operations, ensuring timely delivery and compliance with regulations.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Developed training programs for new employees, improving onboarding efficiency and team performance.
- Implemented process improvements that increased operational efficiency and reduced delays in shipping.
- Led cross-functional teams to execute strategic initiatives aimed at enhancing service delivery standards.
- Managed vendor relationships, negotiating contracts to secure favorable terms and improve service quality.
- Oversaw project management efforts, ensuring alignment with company goals and timely completion of deliverables.
Operations Analyst
2 Years 4 Months- Analyzed operational data to identify inefficiencies and recommend process improvements.
- Developed detailed reports on logistics performance metrics for senior management review.
- Collaborated with cross-functional teams to enhance supply chain visibility and responsiveness.
- Implemented new software tools to streamline inventory management processes and reduce errors.
- Supported supervisor and associated team members to maintain system functionality.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
Assistant Manager of Operations
9 Years 1 Month- Streamlined daily operations to enhance team productivity and efficiency.
- Developed training programs for new hires to ensure compliance with agency standards.
- Coordinated cross-departmental communication to improve project alignment and execution.
- Analyzed workflow processes, identifying areas for improvement and implementing solutions.
- Coordinated with General Manager in different operational issues and promotional activities.
- Oversaw budget management, ensuring effective use of financial resources across projects.
Education
Bachelor of Arts - Business Administration And Management
Skills
Telephone and email etiquette
Teamwork and collaboration
Customer satisfaction
Administrative support
Quality management
Certification
- Certified Customer Service Representative, Cargo Wise - 2019-2026
- DG Certified Hazardous Material IMDG AND IATA 2024 -2026
Timeline
ILWU OCU CLERK
ILWU LOCAL 63 CLERK UNION
03.2025 - CurrentRead More
Operations Coordinator
OIA GLOBAL LOGISTICS
04.2019 - 03.2025Read More
Operations Analyst
SEKO Worldwide Logistics
12.2016 - 04.2019Read More
Assistant Manager of Operations
Pacific Agency Network
11.2007 - 12.2016Read More
Brigham Young University
Bachelor of Arts from Business Administration And Management
Read More