Jeanelle Agudelo
Justice,IL
Summary
Proactive and result-driven patient advocate with 10 years of experience and success in working within both retail and specialty pharmacy settings. Efficient in managing high-volume workloads, problem solving, and time management. Eager to contribute high quality work and skill to acheive key goals and initatives. Excited to bring talent and record of excellence in patient care in a growing pharmacy.
Overview
9
9
years of professional experience
Work History
Senior Patient Advocacy Coordinator
Onco360 Oncology Pharmacy
06.2023 - Current
- Ensure completion of challenging funding related cases and escalations to assist in processing prescription orders
- Escalate workflow/process improvement ideas to leadership
- Practice first call resolution to help health care providers and patients with their pharmacy needs, answering questions and requests
- Ensure complete and accurate patient setup in CPR+ system including patient demographic and insurance information
- Train and shadow new technicians on standard operating procedures, ensuring consistency across the team.
- Facilitate clear communication between health care providers, patients, colleagues, and financial assistance programs through calls, faxes, and emails
- Execute new projects and procedures while ensuring accuracy and consistency within my team
Patient Advocacy Coordinator
Onco360 Oncology Pharmacy
01.2023 - 06.2023
- Conducted pre-screening activities to determine eligibility for financial assistance for cancer patients
- Interacted with patients and families to provide information regarding benefits and financial assistance options for their co-pays
- Developed relationships with foundational contacts and other assistance programs to secure funding for oncology patients for their cancer medications.
- Conducted follow up calls to health care providers, manufacturer programs, foundations, and non-profit organizations to secure funding for both insured and uninsured oncology patients for their cancer medications
- Maintained confidentiality in matters relating to patient and family while serving as a liaison between patients, physicians, advocacy funds and other oncology pharmacies.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
04.2018 - 01.2023
- Maintained proper drug storage procedures, registries and records for controlled drugs
- Communicated with provider's offices to collect information
- Managed inventory and resolved discrepancies in drug counts
- Placed orders using wholesale vendor websites
- Coordinated verification and filling of prescriptions in a high-volume retail pharmacy environment
- Performed COVID-19 testing on patients
- Administered COVID-19 and Influenza vaccinations
- Trained new employees and delegated daily tasks and responsibilities
Pharmacy Technician
Walgreen's Pharmacy
02.2016 - 04.2018
- Took in prescriptions and created patient profiles
- Collected co-pays or full payments from patients
- Counted and labeled prescriptions
- Restocked automated medication dispensing equipment
- Communicated with patients to collect information
- Completed insurance forms and billed insurance companies
- Resolved third-party billing and customer service issues
- Executed opening and closing duties for pharmacy
Education
GED -
College of DuPage
01.2008
Skills
- Knowledge and Understanding of Financial Assistance Resources
- Ability to work proactively and flexibly
- Strong analytical and strategic thinking skills
- Workflow Optimization
- Teamwork
- Multitasking
- Organization and Prioritization
Timeline
Senior Patient Advocacy Coordinator
Onco360 Oncology Pharmacy
06.2023 - Current
Patient Advocacy Coordinator
Onco360 Oncology Pharmacy
01.2023 - 06.2023
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
04.2018 - 01.2023
Pharmacy Technician
Walgreen's Pharmacy
02.2016 - 04.2018
GED -
College of DuPage
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