Jeanette Anderson
Tulsa,OK
Summary
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Overview
6
6
years of professional experience
Work History
Salon Owner/Operator
Skin By Grace Esthetics
Tulsa, OK
08.2022 - Current
- I booth rent a room from Beyond Salon
- I perform facials such as Dermaplane, GLO 2 facials, Chemical peels and Microneedling
- I also perform waxing services
Shift Manager
Walgreens
Tulsa, OK
08.2022 - Current
- I manage a Walgreens store under the supervision of my Store Manager. I perform the following duties
- Open the store
- Assign my team daily task that they are responsible for getting done during their shift
- Managed daily cash intake by counting out registers and tabulating profits.
- I get the bank deposits ready for Brinks
- I develop and maintain positive working relationships with staff, customers, and vendors.
- Review security footage regularly for suspicious activities or theft attempts. I make claims with ALTO and Police reports
- Conduct daily shift meetings to review, safety issues, promotions, and other topics.
- Assist in resolving escalated customer service issues in a timely manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Maintain cleanliness and organization of work area.
- Train new employees on company policies, procedures, and job responsibilities.
- Maintain inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Monitor inventory levels and placed orders for supplies as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Proficiently run photolab
- Continue my educational training through E-learnings
- Assist in Pharmacy
Surgical Orderly
Tulsa Spine & Specialty Hospital
Tulsa, OK
01.2021 - 08.2021
- Maintained a clean environment by sanitizing surfaces and disposing of trash properly.
- Transported patients to various departments within the hospital
- Monitored inventory levels of medical supplies and ordered new items as necessary.
- Obtained specimens from patients for laboratory testing purposes.
- Kept instruments and equipment clean and sanitized.
- Restocked unit frequently with necessary medical supplies.
- Responded to emergency medical calls.
- Changed bed linens.
- Assisted in flipping patients onto surgical beds
- Lifted patients to move off beds, examination tables or stretchers.
- Assisted in prepping patients for surgery
- Sanitized OR rooms, and floors.
- Assisted in draping of the patient in sterile rooms
- Used two-way radio phone for communication between the different OR's
- Ensured that all safety protocols were followed during daily operations.
- Helped lift and move heavy equipment around the facility as needed.
- Assisted nurses with medical procedures, such as taking blood samples.
Medical Scheduler
Oklahoma Heart Institue
Tulsa, OK
05.2019 - 08.2020
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Trained new employees on proper procedures for scheduling appointments and entering data into EHR system.
- Greeted visitors upon arrival at clinic reception area; provided directions and general assistance where needed.
- Verified insurance eligibility for each patient prior to their appointment date.
- Informed patients regarding needed medical tests and procedures.
- Assisted patients with canceling and rescheduling appointments.
- Instructed patients regarding how to prepare for appointments and producers
- Answered phone calls and took messages for staff members.
- Updated patient records with appointment and billing information promptly.
- Routed calls and correspondence to appropriate medical staff.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled patient appointments, Echos, Stress test and told them how to properly prepare for each one
- Reviewed insurance information with patients and processed copays.
- Scheduled tests, lab work or other testing for patients based on physician orders.
Education
Esthetician
Clary Sage College
OK01-2021
EMT
Missouri Southern State University
Joplin, MO12-2011
Skills
- Patient scheduling
- Medical terminology
- Electronic health records
- HIPAA compliance
- Patient care
- Customer service
- Time management
- Problem solving
- Communication skills
- Staff leadership
- Answer telephones
- Records management
- Medical billing
- Epic systems
- EHR software
- Multitasking Abilities
- Guest services expertise
- Sales background
References
References available upon request.
Timeline
Salon Owner/Operator
Skin By Grace Esthetics
08.2022 - Current
Shift Manager
Walgreens
08.2022 - Current
Surgical Orderly
Tulsa Spine & Specialty Hospital
01.2021 - 08.2021
Medical Scheduler
Oklahoma Heart Institue
05.2019 - 08.2020
Esthetician
Clary Sage College
EMT
Missouri Southern State University