Jeanette Barraza
Long Beach,CA
Summary
Motivated professional offering an AA in both Psychology and Sociology, seeking a full time job. I am hardworking and outgoing and have enjoyed my many different experiences in many different areas. I am responsible and reliable with the unique ability to relate to diverse clients. As a former foster youth, I add value to any organization in need of great collaboration, interpersonal and multitasking abilities. I will be a benefit to any team you see fit to include me in.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Young Nails
Anaheim, CA
09.2021 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Strengthened customer retention by offering discount options.
- Educated customers on special pricing opportunities and company offerings.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Representative
Lakewood Nursery
Cypress, CA
03.2020 - 03.2021
- Performed onsite, in-store retail sales
- Planned and managed social media marketing
- Answered customer questions and addressed problems
- Resolved register transaction issues
- Assisted in developing promotional materials such as flyers, brochures.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
Clerk
Ecology Recycling Center
Santa Fe Springs, CA
07.2019 - 03.2020
- Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
- Answer telephones, direct calls and take messages
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Count, weigh, measure, and/or organize materials
Server
Olive Garden
03.2019 - 05.2019
- Take orders accurately from guests, making sure that the food is 'Serv Safe' when the guest arrives-proper temperatures and properly packaged
- Use register to cash out my guests and make sure that their order is correct and they are happy before they leave
- I handle the cash throughout most of my shifts and manage different transactions
- Serve, and take care of the guest by any means possible to make sure they leave satisfied.
To-Go Specialist
Olive Garden
07.2017 - 03.2019
- Communicated effectively with co-workers regarding new specials or changes in menu items.
- Ensured that all food safety regulations were followed during meal preparation process.
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
- Filled faxed, mobile and online orders accurately, efficiently and on-time.
- Adhered to company policies related to health codes and safety regulations at all times.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
Movie Theatre Associate
Edwards Cerritos Stadium 10
Cerritos
03.2016 - 12.2016
- Usher: Cleanup messes made by customers around the lobby and in the auditorium
- Door Person: Greet customers, tear tickets, and guide customers to their auditoriums
- Box Cashier: Working over the phone and at the ticket window
- Concession Worker/Cashier: Working as a snack bar attendant, selling food and drinks to the customers.
Childcare Workers
CPC Childcare Center
Artesia
11.2014 - 03.2015
- Maintain a safe play environment
- Dress children and change diapers
- Observe and monitor children's play activities.
Retail Salespersons
Aeropostale
Cerritos
11.2013 - 01.2014
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise.
Education
Associate of Arts - Psychology
Cerritos College
Norwalk, CA05-2018
Associate of Arts - Sociology
Cerritos College
Norwalk, CA05-2018
High School Diploma -
Artesia High School
Lakewood, CA06.2015
Skills
- English Language
- Critical Thinking
- Coordination
- Speaking
- Time Management
- Active Listening/Learning
- Communications and Media
- Learning Strategies
- Reading Comprehension
- Complaint Resolution
Community Service
- Volunteer, Artesia CPC Childcare Center 2014-2015
- Volunteer, Artesia Childcare Center 2012-2015
- Volunteer, Hawaiian Gardens California Little League 2011-2015
References
References available upon request.
Certification
- Typing Certificate (42 WPM)
- Certificate of Speech
- Internship, Low Cost Community (10 hours) 2017
Languages
English
Professional
Timeline
Customer Service Representative
Young Nails
09.2021 - Current
Sales Representative
Lakewood Nursery
03.2020 - 03.2021
Clerk
Ecology Recycling Center
07.2019 - 03.2020
Server
Olive Garden
03.2019 - 05.2019
To-Go Specialist
Olive Garden
07.2017 - 03.2019
Movie Theatre Associate
Edwards Cerritos Stadium 10
03.2016 - 12.2016
Childcare Workers
CPC Childcare Center
11.2014 - 03.2015
Retail Salespersons
Aeropostale
11.2013 - 01.2014
Associate of Arts - Psychology
Cerritos College
Associate of Arts - Sociology
Cerritos College
High School Diploma -
Artesia High School