Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanette Gipson

Athens,GA

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

19
19
years of professional experience

Work History

Server

Alfresco Cucina
08.2021 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cook /Food Server

Aunt Dyann's
04.2020 - 08.2021
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Customer Service Representative And Sales

Nationwide Mutual Insurance Company
01.2005 - 04.2020
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Logged customer data into company CRM system to foster strong account management and rapport.

Education

High School Diploma -

Dekalb Early College Academy
Stone Mountain, GA

Skills

  • Safe Food Handling
  • Beverage Preparation
  • Table Setting
  • Service Prioritization
  • Suggestive Selling
  • Sales Expertise

Timeline

Server

Alfresco Cucina
08.2021 - 09.2023

Cook /Food Server

Aunt Dyann's
04.2020 - 08.2021

Customer Service Representative And Sales

Nationwide Mutual Insurance Company
01.2005 - 04.2020

High School Diploma -

Dekalb Early College Academy

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Jeanette Gipson