Jeanette Goyco
Vero Radiology Cleveland Clinic
St. Cloud,FL
1
Language
Adaptable professional with extensive call center experience, known for a professional telephone demeanor and exceptional data entry skills. Committed to delivering outstanding patient service and fostering collaboration among medical staff for seamless communication.
Work History
Customer Service Representative
- Assisted patients in navigating appointment scheduling and billing inquiries.
- Provided accurate information regarding radiology services and procedures to enhance patient understanding.
- Handled incoming calls efficiently, resolving customer concerns and ensuring a positive experience.
- Collaborated with medical staff to streamline communication between departments for improved service delivery.
- Processed patient records and documentation promptly, ensuring compliance with healthcare regulations.
- Trained new staff on customer service protocols and best practices for optimal patient interactions.
- Implemented feedback mechanisms to identify areas for service improvement, enhancing overall patient satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma
Skills
Customer service
Data entry
Customer relations
Call center experience
Computer proficiency
Professional telephone demeanor
Scheduling
Follow-up skills
Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Vero Radiology Cleveland Clinic
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José S Alegria
High School Diploma
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