JEANETTE JOHNSON-COOPER
DAYTON,OH
Summary
Detail-oriented Patient Access Representative with extensive experience in compliance assurance and data accuracy review. Proven ability to facilitate efficient information transfer and resolve inquiries, ensuring high-quality service delivery. Results-driven professional with expertise in patient registration and compliance assurance. Known for meticulous attention to detail and proactive collaboration, consistently ensuring the accuracy of data and safeguarding patient information.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
KETTERING HEALTH DAYTON
Dayton, OH
10.2002 - Current
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Reviewed documentation prior to entry into the system for accuracy.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Pushed computer cart to register patients at bedside and obtain account information.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Responded promptly to inquiries from internal and external stakeholders regarding registrar services.
- Utilized system to print patient labels.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Documented patient counters in hospital system and initiated follow-up actions.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Education
High School Diploma -
FAIRVIEW HIGH SCHOOL
DAYTON,OHIO05-1975
Skills
- Electronic health record
- Patient registration
- Compliance assurance
- Data accuracy review
- Medical record retrieval
- Customer service
- Attention to detail
- Effective communication
- Conflict resolution
- Data entry
- Appointment scheduling
- HIPAA compliance
- Customer follow-up
- Money handling
- Fee collection
- Problem solving
- Multitasking and organization
- Health insurance knowledge
- Patient check-in
- Phone and email etiquette
References
References available upon request.
Timeline
Patient Access Representative
KETTERING HEALTH DAYTON
10.2002 - Current
High School Diploma -
FAIRVIEW HIGH SCHOOL
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