Jeanette Leal
Caldwell,ID
Summary
Dedicated Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Associate of Operations
JPMChase Bank
Caldwell, ID
03.2006 - Current
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Volunteered to help with special projects of varying degrees of complexity.
Business Owner
Self Employed
Idaho Falls, ID
08.1998 - 05.2006
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Education
Certificate in Accounting - Accounting
Johnson Whales University
Online06.2025
Associate Degree - Cosmetology
Excelsis Cosmetology School
Idaho City, ID05.1992
High School Diploma -
Skyline High School
Idaho Falls, ID06.1991
Skills
- Operations Management
- Employee Supervision
- Client Relationship Management
- Staff Training
- Cross-functional Team Coordination
- Calendar Management
- Strong Problem Solver
- Documentation and Recordkeeping
Accomplishments
Recognized regularly as Top Performer in the market for outstanding performance and team contributions.
Consistently maintained high customer satisfaction ratings.
Certification
- Certified Mentor, JPMCHASE, Current
- Licensed Cosmetologist- Current
- Notary, JPMCHASE - current
Languages
Spanish
Native or Bilingual
Timeline
Lead Associate of Operations
JPMChase Bank
03.2006 - Current
Business Owner
Self Employed
08.1998 - 05.2006
Certificate in Accounting - Accounting
Johnson Whales University
Associate Degree - Cosmetology
Excelsis Cosmetology School
High School Diploma -
Skyline High School