Tiffany Davidson
Lebanon,OR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Lead Associate of Operations
JPMorgan Chase
2017.07 - Current
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits and compliance checks, demonstrating attention to detail while verifying transactional records for accuracy.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Managed daily bank operations by processing customer transactions, educating on mobile and online banking apllications while providing exceptional customer service.
- Streamlined end-of-day reconciliation process, ensuring accuracy and minimizing time spent on closing activities.
Teller
Wells Fargo
2014.09 - 2016.10
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail and security, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Sales Associate
Sedlak's Boots and Shoes
2010.08 - 2012.08
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Lebanon Senior High School
Lebanon, OR06.2006
Various Courses -
Linn-Benton Community College
Albany, ORSkills
- Customer service
- Branch operations management
- Excellent work ethic
- Cash handling expertise
Timeline
Lead Associate of Operations
JPMorgan Chase
2017.07 - Current
Teller
Wells Fargo
2014.09 - 2016.10
Sales Associate
Sedlak's Boots and Shoes
2010.08 - 2012.08
High School Diploma -
Lebanon Senior High School
Various Courses -
Linn-Benton Community College