Jeanette Martinez
Elizabeth
Summary
Experienced Administrative Support Specialist with 27 years of expertise in allocation, billing, collections, credit card transactions, customer service, and inventory management. Seeking to leverage my skills and background to contribute to the success of a dynamic organization
Overview
27
27
years of professional experience
Work History
Collections Agent
Attitudes in Dressing, Inc/Body Wrappers
03.2020 - 11.2024
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Generated and distributed monthly customer statements.
Accounts Receivable Clerk
Attitudes in Dressing, Inc/Body Wrappers
01.2000 - 02.2024
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to customer accounts.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Posted customer payments by recording cash, checks, and credit card transactions.
Allocator
Attitudes in Dressing, Inc/Body Wrappers
02.2004 - 03.2020
- Participated in regular inventory audits to maintain accurate stock counts across all store locations.
- Removed damaged, out-of-code, not-in-set and discontinued items from inventory.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
Receptionist
Attitudes in Dressing, Inc/Body Wrappers
04.1998 - 01.2000
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Union County College
Union, NJSkills
- Meticulous Attention to Detail
- Collaborative Teamwork
- Effective Information Gathering
- Proficient in English and Spanish
- Software: AS400, Windows OS, MS Office
- Clear and Concise Communication
Timeline
Collections Agent
Attitudes in Dressing, Inc/Body Wrappers
03.2020 - 11.2024
Allocator
Attitudes in Dressing, Inc/Body Wrappers
02.2004 - 03.2020
Accounts Receivable Clerk
Attitudes in Dressing, Inc/Body Wrappers
01.2000 - 02.2024
Receptionist
Attitudes in Dressing, Inc/Body Wrappers
04.1998 - 01.2000
Union County College
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