Jeanette Millner
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
22
22
years of professional experience
Work History
Cashier
Toors Easy Stop/Zzip Stop
2024.11 - Current
- Responsible for POS system transactions
- Responsible for maintaining a clean & welcoming environment for customers
- Responsible for the sale of alcohol, ensuring age is verified prior to sale
- Responsible for cooking/serving food to customers. Ensuring proper temperatures are maintained
- Responsible for the sale of fuel
- Checking/disposing of inventory that has reached its expiration date
- Salary: $14.00 USD Bi-weekly
- Hours per week: 15
- Supervisor: Honey Toor (1920-344-3789)
- Okay to contact this Supervisor: Contact me first
Home Based Primary Care Advanced Medical Support Assistant
Tomah VA Medical Center
2014.04 - Current
- Company Overview: This is a federal job
- Microsoft Software Experience
- Proficient with Microsoft Outlook
- Maintain personal calendar
- Create/maintain Program GSA calendar for all Home Based Primary Care (HBPC) programs
- Participate in Team Meetings
- Presenter for daily huddles via Teams
- Email correspondence
- Proficient with Microsoft Word
- Memo compilation & routing for approval to appropriate Quadrad member
- Recorder for all meeting minutes (staff, RN, other meetings) ensure minutes are complete within 24 hours
- Create/update patient labels for correspondence
- Create brochures, newsletters & correspondence provided to Veterans/Caregivers
- Create multiple templates to allow smoother office flow of documents
- Proficient with Microsoft Excel
- Creator of all databases in Home Based Primary Care (HBPC)
- Create databases for data analysis purposes
- Maintain databases used to track program information
- Immunization tracking for all 4 programs throughout the fiscal year
- Proficient with Microsoft Teams
- Creator of Teams groups
- Manager of Teams groups
- Ensure information contained in groups is accurate & up to date
- Facility Specific Software
- Proficient within VISTA software
- Run/Assist with daily encounter report for all HBPC programs
- Entry of electronic work orders & confirmation of completed work
- Update patient demographics
- Data entry in VISTA database for program changes, i.e. Admission, discharges, etc. for the HBPC program
- Monthly AMIS (Automated Medical Information System) report transmission for the HBPC. This includes compiling the reports, reconciling the information and transmission of the report to AUSTIN
- Creator of the HBPC SharePoint
- Proficient with CPRS-GUI
- Verification of Veteran information
- Ensuring Emergency Contact Information is correct & taking appropriate action when required
- Confirmation of appointments
- Confirm, edit, enter & scan Contact Authorizations
- Entering outside medical record notes in order to upload records to Veterans chart
- Proficient with JLV System
- Verification of outside medical appointments
- Confirmation of hospitalization & accessing medical records for staff as necessary
- Proficient with VSE Package: schedule/reschedule, cancel appointments for the HBPC programs
- Assist with COVID-19 vaccination scheduling
- Schedule Return to Clinic Orders
- Scheduling of consults for the HBPC Program
- Proficient with VISTA Imaging Capture
- Upload images, medical records & other information to the Veterans medical record
- Records Liaison for HBPC records
- Medical/Office supply inventory & order supplies
- Provided orientation, guidance & assistance to 3 other AMSAs within the HBPC Program
- Ensuring Annual/Bi-Annual visits were completed in the time frame outlined by Program directives
- Consults were received & completed within the time frame allotted
- Communicating time frames to ensure that reports were submitted timely & efficiently
- Provide education to staff regarding change of encounter process, continue to provide education as needed
- Review of data for AMIS transmission prior to transmitting data to Austin
- Compile Ad Hoc reports
- Compile GEC/LTC report and provide data analysis information for review
- Responsible for all year end reports for the HBPC Program.
- Responsible for filing required documentation for the MFH, CNH, FCP & HBPC
- Chart reviews
- Created a reference guide for the new Home Based Primary Care MSA
- Completion of the preceptor program
- Served as a preceptor for 4 new staff members new to the HBPC Program
- In my work with the Home Based Primary Care Team, I was placed in situations (absence of a Nurse Manager) in which I worked very closely with the Team members. I was often referred to as the HUB of the program or the 'Go to' as I was able to provide information to ensure that the program continued to run smoothly through transitions.
- My ability to utilize available resources and key contacts ensured that information was accurate and the Team was able to work effectively and efficiently.
- I have been in situations in which processes were not as efficient as they could've been, the Team and myself sat down and had a 'round table' to discuss the processes and implement systems that would decrease confusion and increase productivity.
- In working the HBPC and the Contract Nursing Home Program, I have gained a large amount of knowledge as it pertains to patient care & the revenue process.
- ADPAC for Home Based Primary Care
- Previously FAC-CORII certified
- Responsible for Electronic Inventory Listing & Physical Inventory for all of Home Based Primary Care
- This is a federal job
- Salary: $26.78 USD Per Hour
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 6
- Supervisor: Amy Hartjes (67756)
- Okay to contact this Supervisor: Yes
Advanced Medical Support Assistant
Tomah VA Medical Center
2010.10 - Current
- Managed patient scheduling, ensuring efficient appointment flow and reduced wait times.
- Coordinated communication between healthcare providers and patients to facilitate care continuity.
- Oversaw electronic health record updates, maintaining accuracy and compliance with regulations.
- Trained new staff on administrative processes, enhancing team performance and service delivery.
- Developed standardized procedures for processing referrals, improving workflow efficiency.
- Led initiatives to streamline administrative tasks, resulting in improved operational productivity.
- Mentored junior assistants, fostering skill development and promoting a collaborative work environment.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Used [Software] to maintain and record patient data and generate reports.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
Home Based Primary Care MSA & Contract Nursing Home Clerk
Tomah VA Medical Center
2012.07 - 2014.04
- Company Overview: This is a federal job
- Proficient in the following programs:
- Microsoft Excel
- Microsoft Outlook
- Microsoft ACCESS
- Microsoft Word
- Microsoft Publisher
- Microsoft Power Point
- VISTA
- CPRS-GUI
- Coordination & scheduling of all HBPC (Home Based Primary Care) appointments for enrolled & newly consulted Veterans
- Ordering, inventory & organization of HBPC & NIC (Non-Institutional Care) medical & office supplies within the HBPC/NIC offices & HBPC GSA vehicles
- Creator & maintainer of all HBPC program databases for the HBPC Program
- VISTA Data Entry for HBPC Admission/Discharge entry, Program Provider entry
- Transmission of Monthly (Automated Medical Information System) reports for HBPC and Contract Nursing Home
- Coordination and general duties relating to the HBPC GSAs: Ensure appropriate documents are available to staff, weekly trip tickets (maintainer, distributor, collector & submitter), medical supply checks
- Coordination with transportation department for routine vehicle maintenance
- DSS data collection & report compilation
- Receive & document all incoming phone calls for the HBPC program
- Responsible for all consults place to the HBPC Program; Initial receipt of consult, data collection for staff & completion of consult within the timeframe allotted per Program guidelines
- Assist Veterans with transportation arrangements to various appointments
- Memo compilation
- Create letters for outside correspondence with Veterans & Non-VA facilities
- Assist with Agenda preparation
- Attend, record & complete all Meeting minutes
- Creator/Maintainer of the HBPC SharePoint site: Vehicle Allocation (availability), HBPC staff schedules
- Scheduler/Maintainer of meetings
- Verification of NPI numbers for HBPC Providers
- Lab printing in preparation of HBPC RN appointments
- Long Term Care Report: Collection of data & creator of report for Home Based Primary Care
- Completion of 2 5S organization projects within HBPC
- VISTA program report extraction for various data collection projects
- COTR certified-designated as the COTR for the Step-Up program & GPD program. I receive email notifications 2-3 times monthly to authorize contracts within the OLCS system. I am also required to maintain yearly TMS training.
- Authorization of contracts based on contract data
- Verification of payments made & appropriate fund availability
- Budget projection projects & maintainer of the budget worksheet
- Support HBPC Nurse Manager with various reports & data analysis for the HBPC program
- This is a federal job
- Salary: $18.00 USD Per Year
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 5
- Supervisor: Gina Noth (67732)
- Okay to contact this Supervisor: Yes
Home Based Primary Care Program Support Assistant
Tomah VA Medical Center
2010.08 - 2012.07
- Company Overview: This is a federal job
- Coordination & scheduling of all Home Based Primary Care (HBPC) appointments & consults
- Research and compile information for purchasing program equipment
- Maintain inventory for all medical equipment for the program
- Completion of several data analysis projects
- VERA data compilation
- Ordering, inventory & organization of HBPC & Non-Institutional Care (NIC) medical and office supplies located within the office as well as all inventory stored in the GSA vehicles
- Created & maintained all HBPC program databases
- VISTA data entry for HBPC admissions, discharges and Program provider entry
- Transmission of monthly AMIS (Automated Medical Information System) reports for HBPC
- Coordination & general duties relating to the HBPC GSA's: Ensure appropriate documents available to staff, weekly trip tickets (maintainer, distributor, collector & submitter), medical supply checks
- DSS data collection & report compilation
- Receive & document all incoming phone calls for the HBPC program
- Data entry of phone call information into ACCESS created database
- Responsible for all HBPC consults: Initial receipt of consult, data collection for staff & completion of consult within the time frame allotted per National guidelines
- Assist Veterans with transportation arrangements to medical appointments
- Creator & distributor of HBPC quarterly newsletter
- Memo compilation
- Creator of letters for outside correspondence with Veterans & Non VA facilities
- Assist with meeting agenda preparation
- Attend, record and complete all meeting minutes
- Creator & Maintainer of the HBPC SharePoint Site: Vehicle allocation and HBPC staff schedules
- NPI verification for HBPC Providers
- Lab label printing in preparation of RN visit
- Long Term Care Report: Collection of data & creator of report
- Completion of 2 5S organization projects within HBPC
- VISTA report extraction for various data collection projects
- COTR certified
- Authorization of contracts based on contract data
- Verification of payments made & appropriate fund availability
- Budget projection projects & maintainer of the budget worksheet
- Support HBPC Nurse Manager with various reports & data analysis for the HBPC Program
- This is a federal job
- Salary: $17.00 USD Per Year
- Hours per week: 40
- Series: 0303 Miscellaneous Clerk And Assistant
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 5
Patient Services Assistant
Tomah VA Medical Center
2010.04 - 2010.08
- Company Overview: This is a federal job
- Worked as a call center patient services assistant
- Appointment scheduling
- Verification of Recall orders
- SBAR communication typed and routed to the appropriate Provider for review
- Ensured Veterans were transferred to the appropriate department
- Excellent Customer Service
- VISN 12 messenger communications
- Proficient with the ACD line process
- This is a federal job
- Salary: $17.00 USD Per Year
- Hours per week: 40
- Series: 0303 Miscellaneous Clerk And Assistant
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 5
- Supervisor: Bruce Peth (66443)
- Okay to contact this Supervisor: Yes
Hospice/Palliative Care Certified Nursing Assistant
Tomah VA Medical Center
2003.11 - 2010.04
- Company Overview: This is a federal job
- I was the only Hospice & Palliative Care Certified Nursing at the Tomah VAMC
- Provided education to the Veterans, staff & families in relation to the 'end of life' process
- Completion of the Hospice & Palliative Care Nursing Assistant Certification
- Nominated for the Nursing Assistant of the Year award
- Received several special contribution awards for my hard work and dedication
- This is a federal job
- Salary: $15.00 USD Per Hour
- Hours per week: 40
- Series: 0303 Miscellaneous Clerk And Assistant
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 5
Education
High school diploma or equivalent - General Education
Brookwood High School
Ontario, WI05.2000
Skills
- Patient communication
- Medical billing experience
- Organizational growth
- Continuous learning mindset
Desired Locations
Tomah, Wisconsin, United States
Day Phone
(608)343-2230
Evening Phone
(608)463-7334
Personal Information
Availability: Permanent, Telework, Full-time, Tomah, Wisconsin, United States
Employee of the Month nominee
Outstanding performance ratings consistently throughout my time with Home Based Primary Care
Timeline
Cashier
Toors Easy Stop/Zzip Stop
2024.11 - Current
Home Based Primary Care Advanced Medical Support Assistant
Tomah VA Medical Center
2014.04 - Current
Home Based Primary Care MSA & Contract Nursing Home Clerk
Tomah VA Medical Center
2012.07 - 2014.04
Advanced Medical Support Assistant
Tomah VA Medical Center
2010.10 - Current
Home Based Primary Care Program Support Assistant
Tomah VA Medical Center
2010.08 - 2012.07
Patient Services Assistant
Tomah VA Medical Center
2010.04 - 2010.08
Hospice/Palliative Care Certified Nursing Assistant
Tomah VA Medical Center
2003.11 - 2010.04
High school diploma or equivalent - General Education
Brookwood High School