Talena Stanford
Lynn Haven,FL
Summary
Detail-oriented professional with strong customer service and cash handling skills. Experienced in appointment scheduling and medical record management. Committed to enhancing patient experiences through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
Cashier
Wendys Restaurant
Winter Park, FL
08.2023 - 07.2024
- Maintained accurate cash register and balanced drawers daily.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on register functions and customer service standards.
- Managed inventory by restocking shelves and organizing products effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
Medical Assistant
Assisted Living At Home
Winter Park, FL
04.2021 - 07.2023
- Managed patient records using electronic health record systems.
- Scheduled and coordinated patient appointments and follow-up visits.
- Prepared examination rooms for medical procedures and treatments.
- Collected and processed laboratory specimens for diagnostic testing.
- Educated patients on treatment plans and medication instructions.
- Communicated effectively with patients and families regarding care procedures.
- Supported administrative tasks such as billing and insurance verification.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Coder
Ormc
Orlando, Florida
11.2018 - 06.2020
- Reviewed medical records for accuracy and completeness in coding.
- Assigned appropriate CPT and ICD-10 codes to patient diagnoses.
- Collaborated with healthcare providers to clarify documentation issues.
- Utilized coding software to ensure compliance with regulations.
- Kept updated on changes in coding guidelines and procedures.
- Maintained confidentiality of patient information during the coding process.
Education
GED -
Orange Tech Collage
Orange County03-2024
Certificate - Medical Code And Biller
US Career Institute
Online11-2023
Skills
- Customer service
- Cash handling
- Team collaboration
- Appointment scheduling
- Medical record management
- Effective communication
- Attention to detail
- Report preparation
- medical billing
- Patient care
- Treatment preparation
- Problem solving
- Time management
- Confidentiality adherence
- Patient communication
- Injury prevention education
- Office administration
- Movement form and techniques
- Patient care support
- Therapeutic exercise
- Documentation accuracy
Timeline
Cashier
Wendys Restaurant
08.2023 - 07.2024
Medical Assistant
Assisted Living At Home
04.2021 - 07.2023
Medical Coder
Ormc
11.2018 - 06.2020
GED -
Orange Tech Collage
Certificate - Medical Code And Biller
US Career Institute
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