Jeanette Nichols
Walmart
Pennsauken,NJ
2021
years of professional experience
Dedicated professional with proven expertise in office administration and customer relations. Skilled in data entry and document management, ensuring timely and accurate service delivery to clients.
Work History
Office Manager
- Coordinated scheduling of appointments, meetings, and vehicle repairs for optimal service delivery.
- Developed and maintained filing systems to enhance document retrieval and record-keeping efficiency.
- Oversaw accounts payable/receivable processes to ensure timely billing and payment collections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Customer Success Manager
1 Year 7 Months- Collaborated with cross-functional teams to resolve customer inquiries efficiently.
- Fostered customer relationships to ensure satisfaction and retention.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Independent Care Provider
7 Years 10 Months- Provided personalized care and support to clients, enhancing daily living activities.
- Assisted clients with medication management, ensuring adherence to prescribed schedules.
- Coordinated transportation for clients to medical appointments and social events.
- Fostered positive relationships with clients, promoting emotional well-being and social engagement.
- Maintained a safe and clean living environment to promote overall health and wellbeing.
Skills
Customer service
Office management
Organizational skills
Microsoft Office
Data entry
Customer relations
Timeline
Customer Success Manager
Walmart
05.2019 - 12.2020Read More
Independent Care Provider
Self Employed Services
02.2012 - 12.2019Read More
Office Manager
Moorestown Auto Body
Read More