Jeanette Ortiz
VICTORVILLE,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional while working with little to no supervision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Assistant II
San Bernardino County Department Of Public Health
12.2022 - Current
- Sole office Assistant II at Adelanto Health Center
- Provide proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Check patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Prepare weekly deposits
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Performed opening and closing duties, including securing premises and preparing for staff and Patient arrival/departure
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
In Home Caregiver
IHSS
04.2017 - Current
- Ensure a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Assist patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cook tasty, nourishing meals for patients to promote better nutrition.
- Provide emotional support and companionship to clients.
Library Page
City of Anaheim
08.2006 - 05.2012
- Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
- Offered support during children''s programming events by setting up materials, supervising attendees, and assisting with cleanup as needed.
- Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
- Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
Education
Associate of Arts For Transfer - Sociology
Victor Val
Victorville, CAAssociate of Science - Business Education Technologies
Victor Valley College
Victorville, CA06-2023
Associate of Arts - Liberal Arts: Social & Behavioral Sciences
Victor Valley College
Victorville, CA06-2023
Skills
- Patient scheduling
- Medical records management
- Insurance verification and billing
- Electronic Health Records (EHR)
- HIPAA compliance
- Communication and customer service
- Bilingual in English and Spanish
- Certified in Excel, Word and
Certification
- Certified in Word and Excel
- HIPAA Certification - (Current)
- County certified bilingual English/Spanish
Timeline
Office Assistant II
San Bernardino County Department Of Public Health
12.2022 - Current
In Home Caregiver
IHSS
04.2017 - Current
Library Page
City of Anaheim
08.2006 - 05.2012
Associate of Arts For Transfer - Sociology
Victor Val
Associate of Science - Business Education Technologies
Victor Valley College
Associate of Arts - Liberal Arts: Social & Behavioral Sciences
Victor Valley College
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