Summary

Overview

Work History

Education

Skills

Timeline

Jeanette Pacheco

Edinburg

Summary

Patient Manager at Dr. Joseph Ryan DDS, adept at enhancing workflow efficiency and patient satisfaction through strategic planning and clear communication. Skilled in customer relationship management and team leadership, I consistently maintain a sterile environment while providing exceptional chairside assistance, ensuring optimal care and safety for all patients.

Overview

22

22

years of professional experience

Work History

Patient Manager

Dr. Jospeh Ryan DDS

10.2002 - 06.2024

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

University of Texas - Pan American 06/1994-12/1996

Edinburg, TX

PSJA Hight School

San Juan, TX

05.1994

Skills

Customer service
Team leadership
Time management
Decision-making
Task delegation
Goal setting

Relationship building
Strategic planning
Customer relationship management (CRM)
Performance management
Staff development
Clear communication

Timeline

Patient Manager

Dr. Jospeh Ryan DDS

10.2002 - 06.2024

University of Texas - Pan American 06/1994-12/1996

PSJA Hight School