Madalyn Ard
Foley,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Patient Manager
Advanced Health Solutions
Fairhope, AL
07.2024 - Current
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Analyzed market trends and competitor activity to inform business strategy.
- Processed invoices and payments accurately and promptly.
- Prepared bills, invoices, and bank deposits as needed.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted with other administrative tasks as assigned.
- Educated patients on their insurance benefits and coverage limitations.
- Collaborated with healthcare providers to communicate insurance coverage and authorization details.
- Coordinated with the billing department to ensure correct insurance information is applied to claims.
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Prepared new files according to company needs and schedules.
- Oversaw the digitization of paper records, significantly reducing physical storage needs.
- Provided file, document and record access to appropriate personnel.
- Analyzed large volumes of data quickly and accurately.
- Ensured proper documentation of medical records in accordance with HIPAA guidelines.
Physical Therapy Technician
Fairhope physical therapy
Fairhope, AL
05.2023 - 07.2024
- Assisted physical therapists in developing and implementing treatment plans for patients.
- Prepared treatment areas with necessary items such as linens, weights, bands.
- Inspected physical therapy equipment for damage and arranged for repair.
- Communicated effectively with therapists about patient needs throughout the course of their care.
- Assisted in the development of patient care plans and goal setting.
- Engaged in continuous education to stay updated on physical therapy techniques and standards.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Assisted with therapeutic modalities including ultrasound therapy and electrical stimulation units.
- Communicated with other physical therapy staff to discuss patient progress and potentially modify treatment.
- Monitored and recorded patients' progress in response to therapy.
- Documented pain level and injury progress in patients and communicated information to head physical therapist.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Assisted patients during physical therapy procedures to restore function and reduce pain.
- Applied hot packs, cold packs and electrical stimulation according to therapist instructions.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Conducted routine maintenance and safety checks on therapy equipment.
- Supported patients in physical therapy procedures to restore function and decrease pain.
- Communicated effectively with the therapy team regarding patient progress and concerns.
- Monitored and recorded patient progress during rehabilitation sessions.
- Maintained a clean, safe and organized therapy environment.
- Assisted patients with removing clothing and supportive devices before appointments.
- Maintained patient confidentiality in accordance with HIPAA guidelines.
Team Lead
Academy Sports Outdoors
Foley, AL
07.2022 - 11.2023
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Collaborated with management team to implement new work procedures or policies.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Taco Mama
Daphne, Alabama
11.2021 - 07.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted in taking customer orders and providing recommendations.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Provided exceptional service to high volume of daily customers.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Processed payments accurately and efficiently using POS system.
- Maintained safe food handling practices to prevent germ spread.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared workstations with ingredients and tools to increase efficiency.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Assembled and served meals according to specific guest requirements.
- Greeted customers and provided menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured compliance with health and safety regulations.
- Filled and served various beverages for customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided drink suggestions to customers based on their preferences.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Attended regular training sessions to stay updated on new products or trends.
- Stocked ice bins and coolers as needed throughout shift.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Sales Associate
Fairhope Soap Company
Fairhope, AL
05.2018 - 05.2021
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Prepared merchandise for purchase or rental.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed credit card transactions quickly and securely.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Associate of Science - General Studies
Coastal Alabama Community College
Fairhope, AL05-2023
High School Diploma -
Robertsdale High School
Robertsdale, AL05-2020
Skills
- Time management
- Product management
- Operations management
- Customer service
- Documentation and reporting
- Sales management
- Decision-making
Timeline
Patient Manager
Advanced Health Solutions
07.2024 - Current
Physical Therapy Technician
Fairhope physical therapy
05.2023 - 07.2024
Team Lead
Academy Sports Outdoors
07.2022 - 11.2023
Cashier
Taco Mama
11.2021 - 07.2023
Sales Associate
Fairhope Soap Company
05.2018 - 05.2021
Associate of Science - General Studies
Coastal Alabama Community College
High School Diploma -
Robertsdale High School