Jeanette Robergeau
Paramount,CA
Summary
Friendly and polished Guest Relations Agent who brings proven experience in hospitality environments. Adaptable, energetic and customer-oriented individual whose devoted to delivering quality service and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
Palms Casino And Resort
11.2021 - 06.2024
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved hotel and owner service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong relationships with frequent guests and increased guest loyalty with exceptional communication skills and personalized service
Front Desk Agent
Wyndham Destinations - Wyndham Vacation Clubs
05.2021 - 08.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
Education
High School Diploma -
Advanced Technologies Academy
06.2017
Skills
- Correspondence Coordination
- Cash Handling
- Problem Anticipation and Resolution
- Customer Relations
- Reservation Processing
- Initiative-Taking
Affiliations
- Palms Newsletter; Employee of the Week
- Palms Star Certifications for Exceptional Service
Timeline
Hotel Front Desk Agent
Palms Casino And Resort
11.2021 - 06.2024
Front Desk Agent
Wyndham Destinations - Wyndham Vacation Clubs
05.2021 - 08.2021
High School Diploma -
Advanced Technologies Academy
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