JEANETTE VENTURA
Pearland
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for integrity, critical thinking, and effective communication. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Fraud Investigator
Shell Federal Credit Union
01.2023 - Current
- Conduct, finalize, and manage all fraud investigations in multiple financial areas
- Conduct depth research, save, and retrieve data
- Monitor multiple systems queues
- Identify, investigate, and prevent fraudulent activities
- Track, document, analyze, and prepare detailed reports
- Strong time managing skills and meet deadlines
- Collaborate and communicate with multiple departments and law enforcement
Operations Support II
Shell Federal Credit Union
01.2020 - 01.2023
- Provided exceptional member service
- Analyzed debit card fraud claims and reports
- Assisted in problem solving and troubleshooting
- Leading team members
- Implemented fraud solutions
- Assisted and provided training to new employees
Teller
Shell Federal Credit Union
01.2018 - 01.2020
- Engaged with members with a positive attitude
- Completed and assisted financial transactions
- Performed duties/responsibilities with policies and procedures
- Educated and trained team members
- Traveled to assist other branch locations
Education
BS - Interdisciplinary Studies, Administration
University of HoustonDowntown
01.2022
AS - General Studies
San Jacinto Community College
01.2020
High school or equivalent -
South Houston High School
01.2016
Skills
- Organizational skills
- Troubleshooting
- Problem-solving abilities
- Critical, analytical, and strategic thinking
- Detail-oriented
- Trustworthiness
- Financial fraud
- Records research
- Partnering and relationships
- Verbal and written communication
- Data analysis
Languages
Spanish
Native or Bilingual
Timeline
Fraud Investigator
Shell Federal Credit Union
01.2023 - Current
Operations Support II
Shell Federal Credit Union
01.2020 - 01.2023
Teller
Shell Federal Credit Union
01.2018 - 01.2020
AS - General Studies
San Jacinto Community College
High school or equivalent -
South Houston High School
BS - Interdisciplinary Studies, Administration
University of HoustonDowntown
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