Jeanette Villafane
Yorktown,VA
Summary
Dedicated professional with over 15 years in retail, recognized for exceptional customer service and team leadership. Proven ability to enhance customer satisfaction and implement effective loss prevention strategies.
Overview
24
24
years of professional experience
Work History
Key Carrier/Coordinator
TJX Companies
Newport News, VA
04.2010 - 12.2025
- Trained and mentored team members on customer service best practices and operational excellence.
- Implemented loss prevention strategies, reducing shrinkage through effective inventory management.
- Maintained visual merchandising standards, optimizing product placement for enhanced sales performance.
- Streamlined checkout processes, improving efficiency and customer satisfaction during peak hours.
- Collaborated with management to develop promotional displays that increased foot traffic and sales.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Interceded between employees during arguments and diffused tense situations.
Retail Sales Associate
Menards Inc. - Home Improvement
Bolingbrook, IL
05.2007 - 02.2010
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Trained new associates on store policies, customer service practices, and operational procedures.
- Greeted customers and helped with product questions, selections, and purchases.
Certified Medication Technician/Restorative Certified Nursing Assistant
Golden Years Nursing Home
Harrisonville, MO
08.2001 - 10.2006
- Administered medications accurately and timely to ensure resident health and safety.
- Monitored vital signs, documenting changes to inform nursing staff of residents' conditions.
- Collaborated with healthcare team to develop personalized care plans for each resident.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Promoted patient satisfaction through compassionate communication and personalized attention during medication administration rounds.
- Participated in interdisciplinary team meetings to discuss patient progress, medication adjustments, or other pertinent topics related to patient care.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Turned and repositioned patients to prevent bedsores.
- Monitored patient responses to medication to report adverse reactions quickly.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Excelsior Springs Job Corps
Excelsior Springs, MO07-1993
Skills
- Store operations
- Store maintenance
- Delegation
- Loss prevention strategies
- Customer service
- Workplace safety
- Customer service management
- Training and mentoring
- Cash handling
- Alarm systems
- Daily reporting
- Loss prevention
- Sales coaching
- Opening and closing coordination
- Teamwork
- Multitasking and prioritizing
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Decision-making
- Customer engagement
- Customer relations
- Superior work ethic
- Inventory and stocking
- Delegation and supervision
- Computer proficiency
- Self motivation
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Key Carrier/Coordinator
TJX Companies
04.2010 - 12.2025
Retail Sales Associate
Menards Inc. - Home Improvement
05.2007 - 02.2010
Certified Medication Technician/Restorative Certified Nursing Assistant
Golden Years Nursing Home
08.2001 - 10.2006
High School Diploma -
Excelsior Springs Job Corps