Merchelle Garrett
Aurora,CO
Summary
Seasoned Key Carrier with proven experience in retail management and team leadership. Proven track record of store security, cash handling, and effective customer service. Known for improving operational efficiency and creating strong rapport with staff members. Demonstrated commitment to high merchandising standards, inventory control and loss prevention strategies.
Overview
14
14
years of professional experience
Work History
Key Carrier/Coordinator
Marshalls
Centennial, Colorado
08.2016 - Current
- Supervised bank deposits and security procedures to support store opening and closing.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Resolved customer issues in a professional manner.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Stocked shelves with merchandise and kept store clean and organized.
- Handled customer inquiries and complaints with professionalism and patience.
- Identified theft attempts or suspicious behavior in accordance with company policies.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Provided excellent customer service to ensure customer satisfaction.
Customer Service Representative
Dish Tv
Littleton, Colorado
12.2010 - 12.2012
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Promoted available products and services to customers during service, account management and order calls.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Applied Science - Paralegal Studies
Parks College
Aurora, CO06-2007
Skills
- Loss prevention strategies
- Delegation
- Promotional planning
- Employee scheduling
- Store operations
- Opening and closing coordination
- Drawer counting
- Daily reporting
- Bank deposits
- Cash handling
- Staff oversight
- Training and mentoring
- Customer service management
- Customer service
- Personnel scheduling
- Task delegation
- Front end operations
- Employee oversight
Timeline
Key Carrier/Coordinator
Marshalls
08.2016 - Current
Customer Service Representative
Dish Tv
12.2010 - 12.2012
Associate of Applied Science - Paralegal Studies
Parks College