Jeanette Welden
Kirkland,IL
Summary
Dynamic supervisor with a proven track record at Rosecrance, excelling in staff management and conflict resolution. Enhanced team productivity through strategic planning and effective communication, resulting in improved customer satisfaction. Committed to employee development, fostering a positive work environment that reduced turnover and promoted professional growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Rosecrance
Rockford, IL
08.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Clerical Assistant
Rosecrance
Rockford, IL
10.2013 - 08.2017
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Utilized office management software to record and track customer information
Assistant Director
Boys and Girls Club of Rockford
Rockford, Il
06.2013 - 10.2013
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Enhanced public relations, organizing community outreach programs that elevated organization's public profile.
Education
Diploma -
Guilford High School
Rockford, IL05.2004
Skills
- Staff management
- Customer service
- Conflict resolution
- Verbal and written communication
- Time management
- Effective communication
- Professionalism
- Self motivation
Certification
CPR
CPI
Timeline
Supervisor
Rosecrance
08.2017 - Current
Clerical Assistant
Rosecrance
10.2013 - 08.2017
Assistant Director
Boys and Girls Club of Rockford
06.2013 - 10.2013
Diploma -
Guilford High School