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Jeanette Wells
Belleville,IL
Work Preference
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
15
15
years of professional experience
Work History
Sr. Training ECH
Motorola Solutions
Chicago
08.2019 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Wireless and VoIP Implementation Specialist
St. Clair County (IL) ETSB 9-1-1 Administration Board
Belleville
08.2012 - 08.2019
- Led implementation of new emergency communication systems, enhancing response times and operational efficiency.
- Collaborated with stakeholders to assess system needs and ensure alignment with county requirements.
- Evaluated existing processes, identifying areas for improvement to optimize service delivery standards.
- Conducted regular performance assessments, ensuring compliance with regulatory mandates and best practices.
- Facilitated workshops to educate staff on technology updates, fostering a culture of continuous learning.
- Managed project timelines and deliverables, ensuring successful rollouts of system upgrades and enhancements.
- Provided strategic recommendations based on data analysis, influencing decision-making for future technology investments.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Developed customized training materials, significantly enhancing user understanding and competency with new software.
- Streamlined data migration tasks, ensuring secure and efficient transfer of critical information between systems.
- Established strong client relationships, facilitating open dialogue to understand evolving needs and tailor solutions accordingly.
- Improved project outcomes, conducting detailed requirement analysis sessions with stakeholders to align expectations and deliverables.
Telecommunicator
O’Fallon (IL) Police Department
O'Fallon
04.2011 - 03.2015
- Operated multi-line phone systems to manage emergency and non-emergency calls effectively.
- Coordinated communication between dispatch, officers, and external agencies to ensure timely responses.
- Monitored radio transmissions to prioritize incidents and allocate resources efficiently.
- Maintained accurate logs of calls and actions taken for departmental record-keeping purposes.
- Trained new telecommunicators on protocols, systems, and best practices for effective service delivery.
- Led initiatives to improve call handling processes, resulting in increased service reliability for the community.
- Collaborated with law enforcement personnel to assess communication strategies and implement necessary adjustments for improvement.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Handled specialized communication systems such as TTY/TDD devices for assisting hearing-impaired callers, ensuring equal access to emergency services.
- Assisted first responders in locating incident scenes through accurate and timely relay of information.
- Ensured compliance with departmental policies and procedures while managing sensitive information on each call.
- Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
- Contributed to public safety by swiftly managing non-emergency calls, freeing up resources for critical situations.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
BSIT - Cyber Security
CTU On-line (Colorado Technical University)
Colorado Springs, CO11-2018
AAS - Administration of Justice
Southwestern Illinois College
Belleville, IL05-1993
Skills
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Computer skills
- Calm under pressure
Accomplishments
- Supervised team of 3-6 staff members.
- Collaborated with team of 3-6 in the development of NYC 911 Training.
- Collaborated with team of 4-6 in the development of Audio- Visual Department for O'Fallon Apostolic Assembly.
- Achieved an accurate billing/ accounting system through effectively helping with invoicing and record keeping.
- Collaborated with team of 9 in the development of O'Fallon Apostolic Assembly By-laws rules and regulations.
- Achieved a tracking system by completing a record keeping system with accuracy and efficiency.
- Documented and resolved 911 Addressing issue which led to a county-wide 911 addressing project.
- Resolved product issue through consumer testing.
- Collaborated with military team of 4 in the development of Mutual Aid- 911 Addressing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- O'Fallon Childcare and Learning Center
- O'Fallon Apostolic Assembly
ADDITIONAL:
References and transcripts will be provided upon request
Timeline
Sr. Training ECH
Motorola Solutions
08.2019 - Current
Wireless and VoIP Implementation Specialist
St. Clair County (IL) ETSB 9-1-1 Administration Board
08.2012 - 08.2019
Telecommunicator
O’Fallon (IL) Police Department
04.2011 - 03.2015
AAS - Administration of Justice
Southwestern Illinois College
BSIT - Cyber Security
CTU On-line (Colorado Technical University)