As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Hi, I’m
Jeanette Williams
Tulsa,US
Summary
Overview
18
years of professional experience
Work History
Openwork Trellis Company
Customer Service Rep
08.2024 - 09.2024
Job overview
- Contacted college students to provide guidance on submitting their FASFA applications for financial assistance.
- Ensured timely dissemination of critical financial aid information, facilitating students access to education funding.
TMD Temporaries Ienergizer
Dispatcher
12.2023 - 05.2024
Job overview
- Managed a high volume of inbound calls for roadside assistance, ensuring prompt and efficient coordination of services for vehicle emergencies such as towing and tire changes.
- Delivered exceptional customer service by swiftly addressing members concerns and dispatching appropriate aid, contributing to a reliable support system for motorists in distress.
Aston Carter Employment Agency
Generalist
08.2022 - 03.2023
Job overview
- Provided comprehensive support to sales agents by addressing inquiries related to UnitedHealthcare plans application processes and certification standards.
- Provided support and clarification to ensure accurate understanding and compliance with health plan details and processes.
Workway Staffing
Tax Agent
08.2021 - 02.2022
Job overview
- Addressed homeowner inquiries and prepared documentation for supervisory review to facilitate issue resolution related to tax payments.
- Assisted in the research and investigation process by efficiently organizing and submitting relevant tickets for escalated tax payment concerns.
GC Services
CVC Agent
01.2019 - 07.2021
Job overview
- Evaluated and approved credit applications for wireless and wireline services, ensuring compliance with established criteria.
- Facilitated the release of orders for existing customers, optimizing the service fulfillment process.
- Managed the collection of final bill debts, maintaining accurate financial records and customer accounts.
Firstsource
Customer Services Representative
01.2017 - 05.2018
Job overview
- Addressed customer inquiries and processed transactions by phone, ensuring clarity on products, services, and account details.
- Documented and maintained detailed records of customer interactions, complaints, and subsequent resolutions.
- Effectively resolved billing and service complaints by facilitating solutions like merchandise exchanges and issuing refunds.
Xerox Corporation
Customer Services Representative
05.2016 - 01.2017
Job overview
- Addressed customer inquiries and directed unresolved issues to appropriate departments, ensuring thorough follow-up and satisfactory resolution.
- Managed financial transactions by calculating service charges, processing payments, and coordinating billing procedures, alongside verifying client eligibility for services through comprehensive information assessment.
Time Warner Cable
Sales Retention Representative
08.2006 - 10.2014
Job overview
- Engaged with prospective clients using scripted dialogues to promote products and services, enhancing customer acquisition efforts.
- Tailored sales scripts dynamically to align with individual customer profiles, optimizing engagement and response rates.
- Recorded detailed customer information and processed orders accurately, ensuring a seamless transition from sales to service delivery.
- Coordinated with installation technicians to schedule appointments, facilitating efficient and timely service fulfillment.
Education
Pikes Peak Community College 2001Colorado Springs, CO
No Degree from Business Management
University Overview
Tulsa Academy of Hairstyles Tulsa, OK
License Cosmetologist from Cosmetology
04.1994
University Overview
Mc Lain High SchoolTulsa, OK
High School Diploma from Cosmetology
06.1982
University Overview
Skills
Research
Adaptability
Customer Relationship Management
Business Management
Finance
Languages
Other
Timeline
Customer Service Rep
Openwork Trellis Company
08.2024 - 09.2024
Dispatcher
TMD Temporaries Ienergizer
12.2023 - 05.2024
Generalist
Aston Carter Employment Agency
08.2022 - 03.2023
Tax Agent
Workway Staffing
08.2021 - 02.2022
CVC Agent
GC Services
01.2019 - 07.2021
Customer Services Representative
Firstsource
01.2017 - 05.2018
Customer Services Representative
Xerox Corporation
05.2016 - 01.2017
Sales Retention Representative
Time Warner Cable
08.2006 - 10.2014
Pikes Peak Community College 2001
No Degree from Business Management
Tulsa Academy of Hairstyles
License Cosmetologist from Cosmetology
Mc Lain High School
High School Diploma from Cosmetology