Kayli Mikalajunas
Tulsa,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer service representative
United Airlines
05.2019 - Current
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed passenger check-in by verifying customers' travel documentation.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Assisted customers with ticketing and baggage check-in requirements.
- Updated records when lost, delayed or pilfered bags were found.
Crew Member, Manager
Cold Stone
01.2021 - 03.2021
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Prepared special creams and frostings for cakes and other dessert specialties.
Certified Nursing Assistant
UC Health
01.2017 - 05.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Peakview Assisted Living and Memory Care
01.2016 - 01.2017
- Worked front desk greeting visitors and assisting clients
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Retail Sales Associate
JC Penny's, Southlands
11.2014 - 01.2016
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Science -
Eastern Gateway Community College
Online01.2024
CERTIFIED NURSING ASSISTANT - Associate of science
Community College of Denver
Denver, CO2017
Skills
- Recordkeeping Strengths
- Customer Relations
- Calm and Professional Under Pressure
- Training Development Aptitude
- Managing Multiple Tasks
- Organization
- Microsoft Office
- Research
- Critical Thinking
- Information Updates
- Equipment Safety
Timeline
Crew Member, Manager
Cold Stone
01.2021 - 03.2021
Customer service representative
United Airlines
05.2019 - Current
Certified Nursing Assistant
UC Health
01.2017 - 05.2019
Certified Nursing Assistant
Peakview Assisted Living and Memory Care
01.2016 - 01.2017
Retail Sales Associate
JC Penny's, Southlands
11.2014 - 01.2016
Associate of Science -
Eastern Gateway Community College
CERTIFIED NURSING ASSISTANT - Associate of science
Community College of Denver
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