Jean Gerard Jr. Bonheur
Holbrook,MA
Summary
Experienced Food Service Leader
Dynamic and bilingual leader with a strong background in managing daily operations across multiple food chains. Skilled in team building, staff training, and problem resolution, with a proven ability to drive business growth through strategic planning and operational efficiency. Experienced in overseeing store operations including scheduling, budgeting, maintenance, sanitation, and staff discipline. Committed to delivering exceptional customer service and upholding company standards of Quality, Service, Cleanliness, and Guest satisfaction (Q.S.C.G).
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Area Supervisor
Reliable Security
1997 - 1998
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
McDonald’s Swing Manager
McDonald’s
10.1998 - 2000
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
First Assistant General Manager
.
08.2000 - 2001
General Manager
Wendy’s International
09.2001 - 2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
McDonald’s
02.2014 - 2021
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
Chipotle
2021 - Current
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Roxbury Community College
MCD Hamburger University
Haiti High School
06.1990
GOC University of Haiti
07.1995
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Time management
- Training and coaching
- Food Safety
- Administrative skills
- Bilingual
- Proficient customer service
- Clean Driving Record
Certification
- Ray Kroc Award (2014)
- America’s Best Managers
- Best People Manager (2013)
- CPR Certified (2014)
- Serve Safe Certified (2014)
- Patriot Ledger Top 4 Business Majors Quincy (2015)
- Serve Safe Trainer (2023)
Languages
Haitian Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
References
- Paul Petruccelli (617)-222-4209
- Leisha Báez (857) 452-0681
- Don Mory (617) 840-7797
Timeline
General Manager
McDonald’s
02.2014 - 2021
General Manager
Wendy’s International
09.2001 - 2014
First Assistant General Manager
.
08.2000 - 2001
McDonald’s Swing Manager
McDonald’s
10.1998 - 2000
Area Supervisor
Reliable Security
1997 - 1998
General Manager
Chipotle
2021 - Current
Roxbury Community College
MCD Hamburger University
Haiti High School
GOC University of Haiti