Summary
Overview
Work History
Education
Skills
Timeline
Server
Jeanie Crawford

Jeanie Crawford

Apopka,FL

Summary

Highly organized and personable server with experience providing exceptional customer service in establishments ranging from casual cafes to fine-dining restaurants. Dedicated to ensuring customer satisfaction in remaining accessible and friendly. Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings. Skilled at anticipating, identifying and fulfilling guests needs all while multitasking in a professional and courteous manner.

Overview

13
13
years of professional experience

Work History

Server

First Watch
09.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Purchasing Clerk

MTron PTI
12.2022 - 08.2023
  • Analyzed purchase requisitions and determined the best purchasing option
  • Obtained quotations from vendors, negotiated pricing, and arranged delivery schedules
  • Maintained and updated vendor databases with accurate information
  • Researched potential suppliers to ensure competitive prices and quality products.
  • Managed large product inventories and placed orders when product levels were running low.
  • Implemented policies to reduce cost and eliminate waste.

Server

Margaritaville Universal Studios
01.2019 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Server/Shift Manager

Soco Southern Cuisine
10.2011 - 01.2022
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Apopka High School
06.1993

Skills

  • Proficient on wine pairing
  • Food safety
  • Food preparation
  • Customer service
  • Excellent ability to prioritize
  • Organized and detail-oriented
  • Strong relationship builder
  • Ability to handle a fast-paced environment

Timeline

Server

First Watch
09.2023 - Current

Purchasing Clerk

MTron PTI
12.2022 - 08.2023

Server

Margaritaville Universal Studios
01.2019 - 12.2022

Server/Shift Manager

Soco Southern Cuisine
10.2011 - 01.2022

High School Diploma -

Apopka High School

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Jeanie Crawford