Sylent Lee Michaels
Rockaway,NJ
Summary
Detail-oriented and personable professional with strong customer service, communication, and organizational skills. Experienced in front-desk support, scheduling, and multitasking in fast-paced environments. Seeking a receptionist role where professionalism and a welcoming presence are essential.
Overview
8
8
years of professional experience
Work History
Head Hostess
First Watch
11.2024 - Current
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
Teacher
Fun and Fit After Care
06.2022 - 06.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
Opinion Editor
The Whit, Rowan University
05.2022 - 05.2024
- Cultivated a supportive work environment that encouraged open communication and collaboration among team members.
- Organized weekly editorial meetings discussing potential topics relevant to target audiences.
- Oversaw fact-checking process ensuring credibility in all published works.
- Assisted with social media promotion of published articles to maximize reach and visibility.
Head Hostess
Suburban Bar and Kitchen
03.2018 - 05.2022
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
Education
MBA - Business Administration
Rowan University
Glassboro, NJ05-2026
Bachelor of Arts - Journalism
Rowan University
05-2024
Skills
- Customer service
- Positive and professional
- Punctual and reliable
- Guest relations management
- Exceptional communication
- Relationship building
- Presentations
- Communications
- Microsoft office
- Adaptability
Timeline
Head Hostess
First Watch
11.2024 - Current
Teacher
Fun and Fit After Care
06.2022 - 06.2024
Opinion Editor
The Whit, Rowan University
05.2022 - 05.2024
Head Hostess
Suburban Bar and Kitchen
03.2018 - 05.2022
MBA - Business Administration
Rowan University
Bachelor of Arts - Journalism
Rowan University