Jeanie Ketchum
Houston,TX
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist /Customer Service Representative
Robert Half /HISD Transportation
08.2024 - 06.2025
- Greeted and directed visitors, ensuring a positive first impression of the organization.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant parties.
- Supported administrative staff with data entry tasks, improving accuracy of records management.
- Handled confidential information with discretion, adhering to privacy policies and procedures.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Clerk Specialist
HISD
08.2022 - 09.2023
- Supported team members with administrative tasks to ensure smooth operations.
- Assisted in maintaining accurate records using electronic filing systems.
- Processed and organized incoming documents for efficient retrieval and reference.
- Coordinated scheduling of appointments and meetings, optimizing time management.
- Contributed to a collaborative work environment by sharing insights and supporting peers.
- Drafted routine correspondence, ensuring professionalism and clarity in communication.
- Reduced errors in data entry tasks by implementing thorough quality control measures.
- Collaborated with colleagues to develop and implement new office procedures, resulting in an organized and efficient work environment.
- Improved customer satisfaction rates with prompt and courteous support for inquiries and concerns.
- Streamlined inventory management through precise tracking of supplies usage and proactive reordering procedures.
- Managed multi-line phone systems, effectively handling high call volumes while maintaining a professional demeanor and ensuring timely responses.
- Handled incoming and outgoing correspondence, including sorting mail, drafting professional emails, and assisting with the preparation of marketing materials.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited documents to keep company materials free of grammar errors.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Produced weekly News Letter.
Data Support Specialist
Courthouse Direct
05.2016 - 08.2020
- Responsible for assistance with county data checks.
- Scanning county receipts.
- Copying and/or uploading County data via disc, hard drives, or various websites to internal servers and outside vendors.
- Updating inventory list of all counties.
- Completes a broad variety of administrative tasks for department staff.
- Prioritizing and handling matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
- Calling counties on outstanding OPR request.
- Responsible for ordering and sending supplies to over 100 counties in tx and New Mexico.
- FedEX, UPS Mail
- Collaborated with cross-functional teams to streamline data entry workflows.
- Analyzed data discrepancies to improve accuracy in reporting processes.
Education
GED -
Luling Jr. Sr. High
Luling, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer Service
- Verbal and written communication
- Scheduling
- Customer/Client relations
Timeline
Receptionist /Customer Service Representative
Robert Half /HISD Transportation
08.2024 - 06.2025
Clerk Specialist
HISD
08.2022 - 09.2023
Data Support Specialist
Courthouse Direct
05.2016 - 08.2020
GED -
Luling Jr. Sr. High
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