Jeaniesha Wells
DENVER,CO
Summary
Diligent supervisor skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Knowledgeable and dedicated customer service professional with extensive experience in Security industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Supervisor
Jack Price Studio
Denver, CO
01.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Dispatcher/Customer Service Representative
Ryder Corp
Denver, CO
04.2018 - 10.2019
- Communication, customer support
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Security
Iccs
Denver, CO
11.2009 - 08.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises.
- Checked and verified photo identification prior to granting facility access.
Security Dispatcher
Brosnan Risk Consultants
Denver, CO
01.2005 - 05.2008
- De-escalation I was a supervisor communication self advocate for others hands-on with people reports restraining patients
Education
High school diploma - undefined
Skills
- Loss Prevention
- Typing
- Customer Service
- Cleaning Experience
- Surveillance
- Cash Handling
- Security
- Computer Operation
- Writing Skills
- Valet Parking
- Data Entry
- Driving
Additional Information
- Willing to relocate: Anywhere
Timeline
Supervisor - Jack Price Studio
01.2020 - Current
Dispatcher/Customer Service Representative - Ryder Corp
04.2018 - 10.2019
Security - Iccs
11.2009 - 08.2015
Security Dispatcher - Brosnan Risk Consultants
01.2005 - 05.2008
Thomas Jefferson High School - High school diploma,
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