Dedicated Front Desk Agent with proven expertise in customer service, cash handling, and problem-solving. Committed to ensuring guest satisfaction and optimizing experiences.
Work History
Front Desk Agent
6 Months
Fairfield By Marriott | 10.2024 - 04.2025
Managed reservations using property management software, optimizing occupancy rates and enhancing guest satisfaction.
Assisted guests with check-in and check-out processes, ensuring a smooth arrival and departure experience.
Responded to guest inquiries promptly, providing accurate information about hotel services and local attractions.
Collaborated with housekeeping to ensure timely room readiness, maintaining high cleanliness standards for guest accommodations.
Handled guest complaints effectively, demonstrating problem-solving skills to ensure customer satisfaction and loyalty.