Jeanine Drago
ALLENTOWN,PA
Summary
Enthusiastic and results-driven Pharmacy Operations Manager with proven experience in long-term care pharmacy operations, regulatory compliance, and team leadership. I am an eager worker, always ready to learn new and exciting skills that enhance both personal growth and company success. I pride myself on attention to detail, excellent organizational and management skills, and contribute to team success through hard work and effective communication. Seeking an opportunity to showcase my talents, skills, and dedication while driving operational excellence and quality service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
PharMerica
08.2024 - Current
- Directed daily pharmacy operations to ensure accurate, compliant, and timely medication dispensing for long-term care facilities.
- Identified process improvement opportunities and implemented solutions to enhance efficiency and reduce risk.
- Oversaw workflow across dispensing, packaging, inventory, delivery, and billing to meet service level expectations.
- Ensured compliance with federal and state regulations, including Board of Pharmacy, DEA, HIPAA, and internal policies.
- Partnered with executive leadership, Pharmacist-in-Charge, and clinical teams to align operational performance with organizational goals.
- Led, trained, and supervised pharmacy technicians, clerical staff, and delivery personnel; conducted performance evaluations and coaching.
- Acted as primary operational liaison for facility partners, resolving issues and managing escalations professionally.
- Supported audits, inspections, and quality assurance initiatives with successful outcomes.
- Served as the primary point of contact for operational escalations and cross-functional issue resolution.
- Developed staffing schedules and contingency plans to maintain operational continuity during high-volume periods or emergency situations.
- Directed emergency preparedness and business continuity planning, ensuring uninterrupted pharmacy services during weather events or system disruptions.
- Managed inventory control processes, including purchasing, cycle counts, dead stock reduction, and controlled substance accountability.
- Coordinated delivery schedules and logistics to meet facility service level agreements and STAT/emergency medication requirements.
Pharmacy Operations Support
Trinity Pharmacy (a Pharmerica company)
01.2015 - 08.2024
- Supported daily operations by performing routine tasks, ensuring smooth workflow for the team.
- Developed policies and procedures for effective pharmacy management.
- Identified and recommended changes to existing processes to improve accuracy and efficiency to our control substance procedures and policies.
- Obtained hard copy (original) controlled substance prescriptions from nursing home facilities or physicians.
- Organized and maintained thorough records of all Controlled Substance prescriptions.
- Communicated directly with doctors’ offices via telephone, fax, and email to obtain cover prescriptions for verbally authorized controlled substance medications.
- Assisted in the preparation, dispensing, and distribution of medications in accordance with state and federal regulations.
- Accurately filled prescriptions, including blister card, vials, unit dose, multi-dose, and other compliance packaging.
- Processed prescription orders, refills, and medication changes with a high level of accuracy and attention to detail.
Education
Graduate -
Parkland High School
06-2008
Pharmacy Technician Program -
Lincoln Technical Institute
01.2014
Skills
- Administrative support
- Administrative tasks
- Assisting pharmacists
- Employee Scheduling
- Excellent planner and coordinator
- Filing and data archiving
- Issue resolution
- Knowledge of DEA Regulations and Policies
- Knowledge of HIPAA Regulations
- Knowledge of Microsoft Programs
- Knowledge of Pharmacy Compliance
- Medication dispensing
- Meticulous attention to detail
- Multitasking
- Operational Efficiency
- Operations Support
- Organization skills
- Paperwork drafting
- Pharmacy Operations Management
- Pharmacy technician with 8 years of experience
- Phone etiquette
- Policy Enforcement
- Prescription Interpretation
- Professional phone etiquette
- Quality Assurance
- Relationship building
- Restocking supplies
- Sorting and labeling
- Team Meeting Participation
- Verbal and written communication
- Workflow Schedules
Certification
Pennsylvania Licensed Pharmacy Technician
Timeline
Pharmacy Operations Manager
PharMerica
08.2024 - Current
Pharmacy Operations Support
Trinity Pharmacy (a Pharmerica company)
01.2015 - 08.2024
Pharmacy Technician Program -
Lincoln Technical Institute
Graduate -
Parkland High School
References
John Brian- 502-380-7519
Janine Wolfram- 443-614-5066