Jeanine Matarazzo
96 twin river dr,nj
Summary
Seasoned Operations Manager and talented leader with more then 14 years of experience, activities Results-driven and resilient in developing teams while improving processes and increasing productivity. as well as excelling in high call volume with clients to handle all there needs and concerns. Bringing solid understanding excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager
Accelerated Pain Management
04.2009 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Accounting
Bergen Community College
Paramus, NJSkills
- Problem-Solving
- Team Leadership
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Customer relations specialist
- Client Relations
- Schedule Management
- Client Relationships
Timeline
Operations Manager
Accelerated Pain Management
04.2009 - Current
No Degree - Accounting
Bergen Community College
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