Jeanine Rivera
Gotha,FL
Summary
Highly experienced Deposit Operations Manager with a demonstrated history of success in streamlining operations, improving efficiency and ensuring regulatory compliance, strong leadership skills and a track record of driving results. Organized and dependable candidated that thrives in high volume deadline oriented environment.
Overview
17
17
years of professional experience
Work History
Deposit Operations Manager
BB&T Now Truist
12.2017 - 01.2024
- Enhanced deposit processing efficiency by streamlining workflows and implementing updated procedures.
- Reduced errors in deposit operations by providing thorough training and ongoing support for team members.
- Improved departmental stats with timely and accurate deposit processing, addressing inquiries promptly and professionally.
- Increased department productivity through cross-training initiatives, enabling team members to handle multiple responsibilities.
- Ensured work and department functions are carried out in accordance with policies procedures and best practices
- Managed daily operations of the deposit team, ensuring all tasks were completed accurately and within deadlines.
- Developed strong working relationships with deposit operations teammates and support teammates to facilitate effective communication regarding deposit and processing issues.
Operations Support Specialist
First Commercial Bank
01.2007 - 03.2012
- Streamlined operations support processes by implementing effective organizational strategies and tools.
- Improved team efficiency through regular training sessions on software updates and new procedures.
- Reduced error rates in data entry tasks by implementing a thorough quality control process.
- Managed daily operations, including wires, ACH files, branch audits, subpoena research, scanning and balancing daily branch work, as well as other assigned functions and ensuring adequate coverage in all floating needs to meet business demands.
Education
Associate of Science - Accounting And Business Management
Florida Metropolitan University
Winter Park, FL 05.2005
Skills
- Customer Service Excellence
- Process Improvement Strategies
- Organizational Skills
- Banking Operations Proficiency
- Attention to Detail
- Team Leadership Experience
Languages
Spanish
Native or Bilingual
Timeline
Deposit Operations Manager
BB&T Now Truist
12.2017 - 01.2024
Operations Support Specialist
First Commercial Bank
01.2007 - 03.2012
Associate of Science - Accounting And Business Management
Florida Metropolitan University
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