Jeanine Sejour Antoine
Douglasville,GA
Summary
Certified court Interpreter and experienced victim Advocate. Every position held, required language, clerical, managerial and confidentiality skills. I am an experienced Interpreter in a long list of areas.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Remote French and Haitian Interpreter
One LSP
06.2024 - Current
- Facilitated real-time interpretation between speakers of different languages during conferences and meetings.
- Developed glossaries and reference materials to improve consistency in terminology usage.
- Facilitated communication between healthcare providers and patients in diverse medical settings.
- Maintained confidentiality and adhered to HIPAA regulations during all interactions.
Certified Immigration Court Interpreter
SOSI International LLC.
11.2022 - Current
- Interpret remotely in French and Haitian Creole through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Efficiently service eight courtrooms in a day and large groups of French and Haitian Creole speaking respondents.
- Enhance courtroom efficiency by providing accurate and timely interpretation services for non-English speaking individuals.
- Maintain professional demeanor while interpreting sensitive and emotionally charged content, ensuring unbiased communication between parties.
- Contribute to fair trial outcomes by offering clear and precise interpretations of witness testimonies and attorney arguments.
- Adapt quickly to changing circumstances within several courtroom's environment while maintaining professionalism.
- Improve respondent comprehension of court proceedings by providing concise interpretations during trials, hearings.
Remote French, Haitian Creole Interpreter
Language Line Solutions
10.2019 - 12.2022
- Interpret in French and Haitian Creole to English for: Legal, customer service, First responders, American and European police departements, medical, social services, finance, insurance, civil and immigration court
- Data collection to secure call.
- Provide customer service.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Assist by being both circuit and clarifier.
- Outgoing calls to third and forth parties for Clients
- Demonstrated self-reliance by meeting and exceeding expectations
Billangual Surveillance Agent
ADT Canada
11.2018 - 02.2019
- Awarded "Agent of the week" 5 times, for handling of Fire incidents and hold-up incidents
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall security coverage.
- Developed strong relationships with colleagues and supervisors, fostering a positive work environment that prioritized cooperation and collaboration.
- Responded to alarms using information provided in instruction screens.
- Placed necessary outgoing calls to verify alarm, dispatch proper authorities, and notify responsible parties.
- Properly documented alarm handling procedures
- Completed alarm processing in accordance with departmental procedures.
- Provided alarm troubleshooting instructions to customers
- Treated inbound calls related to alarm callback inquires.
- Minimal customer service in both English and French
- Escalated complaints to Team Manager
- Exceeded customer satisfaction by finding creative solutions to problems
Domestic Violence Victim Advocate
Harbor House Of Central Florida
08.2013 - 06.2015
- Treated calls from crisis hotline to assist and offer shelter to women and children in life threatening situations.
- Provided transportation service to incoming and outgoing survivors.
- Assisted clients in obtaining protective orders, facilitating their access to crucial legal protections against abusers.
- Performed crisis assessment of domestic violence incidents
- Completed new client intake and exit forms.
- Served as polyglot Interpreter in counseling sessions and police investigations.
- Reinforced policies and rules to ensure cleanliness and safety on premise
- Reported child abuse or neglect to Department of Children and families.
- Mandated to file emergency and after-hours injunction on behalf of Orange County Courthouse
- Enhanced victim safety by providing comprehensive support services and resources.
- Managed confidential information.
- Developed individualized safety plans for clients, resulting in increased personal security and autonomy.
- Collaborated with law enforcement and legal professionals to ensure timely and effective advocacy for domestic violence victims.
- Evaluated and addressed individual client needs and concerns
International Consultant Assistant
Unifem, United Nations
02.2008 - 09.2008
- Contributed to development, planning and completion of project initiatives
- In charge of transcripts during meetings with regional NGOs
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Research and present data on gender based assistance from both foreign and local institutions
- Edit transcripts and findings in French, English and Creole
- Organize meetings with international non-Governmental organizations
- Collaborated with others to discuss new opportunities
- Performed clerical task
Education
40 Hrs Training - Healthcare Interpreter Training Course
Westbridge Solutions
Atlanta, GA08-2025
Language Interpretation And Translation
FEMA OPIS Support
Douglasville, GA11.2023
Certification - Language Interpretation And Translation
Southern California School of Interpretation
California07.2023
Certification - Language Interpretation And Translation
Southern California School of Interpretation
California11.2021
Victim Advocacy CORE Training
FCADV
Apopka, FL08.2013
Bachelor of Arts - Sociolog, Concentration in Criminal Justice
North Central College
Naperville, IL06.2003
Skills
- Social Services
- Multitasking abilities
- Verbal and written communication
- Cultural awareness
- Microsoft Office
- Customer service
- Self-motivated professional
- Written Communication
- Computer proficiency
- Critical thinking
- Excellent work ethic
- Supervision
- Legal Terminology Proficiency
- Courtroom Etiquette
- Confidential Information Protection
Languages
Advance proficiency : French, English, Haitian Creole
Limited proficiency: Spanish
Certification
Leadership and Networking, USAID 2006, Haiti
Core Competency, FLorida Coalition against Domestic Violence, 2013
Compliance, Legal and Medical Interpretation training, Language Line Solutions, 2019
Human Trafficking Cases: An Interpreter's Primer, Castillo Language Services, Inc. 2021
Timeline
Remote French and Haitian Interpreter
One LSP
06.2024 - Current
Certified Immigration Court Interpreter
SOSI International LLC.
11.2022 - Current
Remote French, Haitian Creole Interpreter
Language Line Solutions
10.2019 - 12.2022
Billangual Surveillance Agent
ADT Canada
11.2018 - 02.2019
Domestic Violence Victim Advocate
Harbor House Of Central Florida
08.2013 - 06.2015
International Consultant Assistant
Unifem, United Nations
02.2008 - 09.2008
40 Hrs Training - Healthcare Interpreter Training Course
Westbridge Solutions
Language Interpretation And Translation
FEMA OPIS Support
Certification - Language Interpretation And Translation
Southern California School of Interpretation
Certification - Language Interpretation And Translation
Southern California School of Interpretation
Victim Advocacy CORE Training
FCADV
Bachelor of Arts - Sociolog, Concentration in Criminal Justice
North Central College