Jeanine Zyzo
Branford,USA
Summary
Passionate Operations Manager with strong focus on team development, elevating customer service standards and overall operational efficiency. Committed to fostering a collaborative work environment while consistently delivering on key performance indicators. I am currently looking for the challenge and transition of growing my career into a new field where I can leverage my skills and knowledge to contribute to your team. I am committed to continuous learning and professional growth.
Overview
14
14
years of professional experience
Work History
Retail Business Development Manager
GPC-NAPA
09.2016 - Current
- Successfully managed a team of 30+ store managers across District locations, providing leadership, guidance, and support to ensure consistent performance with maintaining Retail Standards and achievement of sales targets
- Responsible for Performance management and conflict resolution within district
- Active in Diversity & Inclusion committee working to foster an inclusive workplace culture
- Developed and implemented strategic plans to optimize store operations, improve customer satisfaction, and drive revenue growth within the district
- Built strong relationships with District and field leadership to unify messaging and promote growth
- Planned events to kick-start growth in under-performing markets
- Consistently met and exceeded Business Goals/Sales quotas, most recently finishing 124% to goal
- Conducted regular store visits to assess performance, provide coaching on sales techniques and customer service standards, and identify opportunities for improvement
- Created 30/60/90 game plans to set goals and track accomplishments
- Attended weekly leadership meetings for district alignment on directives
- Facilitated weekly conference calls with district stores
- Utilized data driven insights to identify market trends and customer preferences in order to tailor product offerings for maximum sales
- Implemented innovative customer service strategies to enhance overall shopping experience with my market achieving the highest Eastern Division Growth of Rewards customer retention of 24%
- Led recruitment, training, and development initiatives for store managers and staff, resulting in a highly skilled and motivated team
- Collaborated cross functionally to develop and execute targeted sales and marketing campaigns, resulting in an expanded customer base
- Acted as a liaison between corporate headquarters and individual stores, communicating company policies, initiatives, and objectives to ensure alignment and consistency
- Resolved escalated customer issues and complaints in a timely and professional manner, maintaining a high level of customer satisfaction and loyalty
Operations Manager
BABIES R US / TOYS R US
West Hartford, CT
06.2013 - 08.2016
- Achieved expertise in team development, training, and coaching to improve results in high-volume, customer-facing areas
- Partnered with regional teams to streamline front-end processes to enhance customer service
- Oversaw profit and loss management
- Executed seasonal hiring
- Conducted biweekly operational excellence walks to audit compliance and accuracy
- Maintained store standards through flawless execution of planograms
- Assured proper execution of promotions, to include proper signing, pricing, labeling, and visual appeal
- Worked with merchants to address unique merchandising challenges to overcome replenishment deficiencies
Retail Manager
TRADER JOES
Danbury, CT
04.2012 - 05.2013
- Positioned as RMT with fast-track training to Store Manager position
- Managed the front-end operations
- Performed order writing, based on ship to shelf, and reviewed orders for discrepancies and timely execution
- Managed the execution of daily shipments in a timely manner
- Conducted new employee interviews
- Worked with the team on product placement and execution
- Maintained a strong focus on the execution of consistent outstanding customer service
Asset Protection Manager
THE HOME DEPOT
NY Metro
11.2010 - 03.2012
- Reviewed and analyzed store shrink performance
- Identified associate behaviors and/or operational issues through exception-based reporting
- Investigated both internal and external cases throughout the district
- Oversaw 3 of the highest volume stores in NY metro, which all maintained internal and external case goals
- Prepared detailed reports in a timely manner for operational issues, which were store-specific (i.e., shrink performance by category, AP monthly audit findings, internal and external theft goals and team performance, safety performance)
- Supported stores on safety and environmental issues to assure regulatory compliance
- Assisted and developed AP team and Operational associates, communicating and executing existing programs, as well as implementing new directives
- Prepared and assisted stores with all steps of yearly inventory audits
Education
Humanities Major -
Albertus Magnus College
Humanities Major -
Naugatuck Valley Community College
Criminal Justice Major -
Albertus Magnus College
Skills
- Strategic Planning
- Recruiting & Hiring
- Operations Management
- Relationship Building
- Asset/Loss Prevention Management
- Performance Management
- P&L Management
- Customer Focus
- Team Leadership
- Training & Coaching
Additionalrelevantexperience
THE HOME DEPOT, CT, Operations Manager; Specialty Sales Manager; Specialty Department Manager
Timeline
Retail Business Development Manager
GPC-NAPA
09.2016 - Current
Operations Manager
BABIES R US / TOYS R US
06.2013 - 08.2016
Retail Manager
TRADER JOES
04.2012 - 05.2013
Asset Protection Manager
THE HOME DEPOT
11.2010 - 03.2012
Humanities Major -
Albertus Magnus College
Humanities Major -
Naugatuck Valley Community College
Criminal Justice Major -
Albertus Magnus College