Jeanmarie Crimoli Thompson
Medical & Vocational Case Manager For Workers Compensation
Henrico ,VA
Summary
Accomplished Case Quality Analyst and Field Case Manager with a proven track record of enhancing product quality and streamlining case management processes for Workers Compensation files.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Field Case Manager
Genex
01.2021 - 10.2024
- Managed up to 30 medical and vocational workers compensation files.
- Collaborated with interdisciplinary teams to ensure seamless delivery of case management services across various settings.
- Streamlined communication between healthcare providers, attorneys, insurance carriers, employers, patients, and families for optimal care coordination.
- Identified potential barriers to successful care plan implementation and developed innovative solutions to overcome these challenges.
- Monitored patient progress closely, adjusting case management plans as needed to achieve desired outcomes.
- Conducted thorough assessments of patient needs, resources, and support systems to inform case management strategies.
Case Quality Analysis
Aetna
05.2018 - 08.2020
- Applied case management processes, department processes, and rules and regulations of Workers Compensation in VA, MD, PA, GA, WV, FL, CA, and MI.
- Scheduled case management tasks/activities to achieve file goals.
- Researched treatment guidelines and if current treatment plan agrees or disagrees with clinical guidelines.
- Enhanced product quality by meticulously analyzing and identifying areas for improvement in case management processes.
- Developed and maintained comprehensive documentation of all quality analysis activities, ensuring full compliance with industry standards and regulations.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and implemented procedures to meet product quality standards.
Vocational Field Case Manager
Coventry
07.2008 - 04.2017
- Developed effective communication strategies to relay information between insurance carriers, employers, injured workers, attorneys and healthcare professionals.
- Managed up to 30 caseloads efficiently while adhering to ethical guidelines and maintaining high-quality service standards.
- Maintained thorough case documentation, ensuring accurate records and efficient service delivery.
- Conducted labor market research to better inform clients of potential career opportunities.
- Provided guidance on job-search strategies, resulting in successful employment for numerous clients.
Education
Master Of Science - Rehabilitation And Disability Studies
Springfield College
Springfield, MABachelor Of Arts - Psychology
Louisiana Tech University
Ruston, LASkills
Job Analysis
Certification
CRC
Timeline
Field Case Manager
Genex
01.2021 - 10.2024
Case Quality Analysis
Aetna
05.2018 - 08.2020
Vocational Field Case Manager
Coventry
07.2008 - 04.2017
Master Of Science - Rehabilitation And Disability Studies
Springfield College
Bachelor Of Arts - Psychology
Louisiana Tech University
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