JeanMarie Faggella
Too Jays
Orlando,FL
14
years of professional experience
Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills, honed at Too Jays. Proven ability to enhance customer satisfaction through effective communication and suggestive selling, while accurately handling cash transactions. Recognized for optimizing service quality in high-volume dining environments.
Work History
Server
6 Years 5 Months- Greeted guests promptly and presented menus with attentive, friendly service.
- Took food and beverage orders accurately, confirming special requests and modifications.
- Delivered meals and refilled drinks while monitoring table needs throughout service.
- Communicated order details clearly to kitchen and bar staff to support timely preparation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Representative
3 Years 5 Months- Greeted guests promptly and presented menus with attentive, friendly service.
- Took food and beverage orders accurately, confirming special requests and modifications.
- Delivered meals and refilled drinks while monitoring table needs throughout service.
- Communicated order details clearly to kitchen and bar staff to support timely preparation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Medical Records
1 Year 2 Months- Improved patient satisfaction by efficiently managing medical records and ensuring accuracy in documentation.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Documented patient information meticulously in electronic medical records to maintain accurate data for clinical decisionmaking.
- Reduced errors in documentation by thoroughly cross-checking patient information against medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Optimized clinical workflows by implementing electronic medical records systems, enhancing coordination among healthcare providers.
- Maintained and obtained medical records.
Education
- Business Administration
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Customer service
Safe food handling
Menu memorization
Food running
High volume dining
Sales expertise
Suggestive selling
Allergy awareness
Timeline
Server
Too Jays
07.2017 - 12.2023Read More
Medical Records
Florida Pulmonary Group
07.2014 - 09.2015Read More
Customer Service Representative
United Health Care Group, Maryland Heights MO
03.2010 - 08.2013Read More
Valencia College
from Business Administration
Read More