Jeanmarie Muraoka
Retail Associate
Henderson,NV
Summary
Dynamic sales associate with proven success at Sunglasses Hut, excelling in product sales and customer service. Skilled in assessing customer needs and developing strong relationships, consistently exceeding sales targets. Recognized for enhancing customer loyalty through personalized experiences and effective upselling techniques, driving significant revenue growth.
Overview
21
21
years of professional experience
Work History
Sales Associate
Mashka Jewelry
03.2022 - 03.2023
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Retail Sales Associate
Lahaina Sunglasses Co . LLC
04.2008 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Sales Associate
Sunglasses Hut
02.2002 - 02.2008
- Built relationships with customers to encourage repeat business.
- Implemented successful sales strategies to achieve monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma - General Studies
Kalamazoo Central High School
Kalamazoo, MI06.1980
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Speciality - Tourist Selling.
Worked in Retail Selling 40 years in Lahaina Maui Hi . Mostly Sunglasses and Jewelry and Clothing.
Timeline
Sales Associate
Mashka Jewelry
03.2022 - 03.2023
Retail Sales Associate
Lahaina Sunglasses Co . LLC
04.2008 - 02.2020
Sales Associate
Sunglasses Hut
02.2002 - 02.2008
High School Diploma - General Studies
Kalamazoo Central High School