Jean Morell Yeboue
The Bronx,NY
Summary
Dedicated Member Service Representative with proven skills in conflict resolution, financial literacy, and customer education. Committed to enhancing member experiences through effective communication and teamwork. Results-driven professional with a strong background in customer service and KYC compliance. Recognized for effective problem-solving abilities and meticulous attention to detail, ready to support organizational goals and enhance member relationships.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Municipal Credit Union
The Bronx, New York
11.2025 - Current
- Assisted members with account inquiries and transaction processing.
- Educated members about credit union products and services.
- Resolved member issues through effective communication and problem-solving.
- Processed loan applications and provided status updates to members.
- Collaborated with team members to ensure smooth daily operations.
- Maintained accurate member records in the credit union's database.
- Handled cash transactions and ensured compliance with policies.
- Promoted financial literacy through workshops and informational sessions.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
KYC Analyst
Deutsche Bank Group
Jacksonville, Florida
11.2021 - 06.2024
- Conducted customer due diligence to identify and verify client identities.
- Analyzed financial documents to assess risk levels and compliance requirements.
- Collaborated with internal teams to resolve KYC-related issues efficiently.
- Reviewed transaction patterns to detect suspicious activities and flag concerns.
- Maintained detailed records of client interactions and KYC processes for audits.
- Utilized KYC software tools to streamline data collection and analysis workflows.
- Assisted in developing training materials for new team members on KYC procedures.
- Participated in regulatory updates to ensure adherence to evolving compliance standards.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
Member Service Representative
Unfcu
Manhattan, New York
01.2019 - 11.2020
- Assisted members with account inquiries and transaction processing.
- Educated members about credit union products and services.
- Resolved member issues through effective communication and problem-solving.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash transactions and ensured compliance with policies.
- Answered incoming calls regarding membership benefits and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled customer complaints in an efficient and courteous manner.
Education
Master of Arts - General Management
Metropolitan College of New York
New York, NY06-2026
Skills
- Problem management
- Risk assessment
- Conflict resolution
- Transaction processing
- Financial transactions
- Member onboarding
- Document processing
- Member correspondence
- Dispute resolution
- Payment processing
- Banking operations support
- Banking
- Customer needs assessments
Languages
French
Full Professional
Affiliations
- Soccer Player
Timeline
Member Service Representative
Municipal Credit Union
11.2025 - Current
KYC Analyst
Deutsche Bank Group
11.2021 - 06.2024
Member Service Representative
Unfcu
01.2019 - 11.2020
Master of Arts - General Management
Metropolitan College of New York