JEANNA URANKO
Glenolden,PA
Summary
Accomplished Customer Service leader with over 20 years of experience in operations, sales, and staffing management. Enhanced brand visibility and drove revenue growth through effective team leadership and relationship building. Expertise in coaching teams to exceed performance goals while optimizing multitasking and prioritization for exceptional outcomes.
Overview
23
23
years of professional experience
Work History
Senior District Leader
PS Salon & Spa
10.2025 - 07.2026
- Directed financial performance by analyzing P&L statements, budgets, forecasts, and key performance indicators (KPIs) to maximize profitability and support sustainable business growth.
- Oversaw multi-unit operations, evaluating business performance, implementing process improvements, and executing strategic action plans to achieve organizational objectives.
- Led strategic initiatives across multiple teams and locations, enhancing operational excellence and fostering a culture of accountability and continuous performance improvement.
- Built high-performing teams that consistently exceeded customer service and operational goals.
- Oversaw inventory, purchasing, and operational resources to enhance cost control and service excellence while ensuring uninterrupted business operations.
- Cultivated strong relationships with clients and community partners through effective communication and conflict resolution, reinforcing a customer-first leadership approach.
- Championed compliance with company policies, health and safety regulations, and industry standards.
LEASING MANAGER
MY SALON Suite Franchise Partner
Philadelphia, PA
06.2021 - 10.2025
- Developed and implemented targeted marketing strategies that increased tenant interest in salon suites.
- Managed leasing agreements, ensuring adherence to policies and regulations.
- Created leasing contracts, collected rent payments, and maintained accurate tenant records.
- Conducted property tours to highlight available salon spaces for potential tenants.
- Coordinated tenant onboarding to ensure smooth transitions into salon suites.
- Maintained strong relationships with current tenants, promptly addressing concerns to enhance satisfaction.
- Oversaw maintenance requests, ensuring timely resolutions to enhance tenant satisfaction.
- Promoted vacancies through media channels to maximize tenant outreach.
SEASONAL BENEFITS ENROLLMENT COUNSELOR
Aon
Hammonton, NJ
08.2020 - 03.2021
- Explained each benefit in detail, highlighting features and value to assist employees in making informed choices.
- Facilitated employee enrollment in core and voluntary benefits, ensuring comprehensive understanding of options available.
- Reviewed benefits for accuracy, verifying coverage levels, dependents covered, and deduction amounts to ensure compliance and clarity.
MULTI UNIT SALON LEADER
Hair Cuttery
Folsom, PA
01.2018 - 07.2020
- Ensured adherence to core values, driving achievement of sales and profit targets.
- Increased salon business through effective sales, service, and operations strategies.
- Recruited, trained, and supervised over 30 employees within three years.
- Managed inventory through detailed tracking of expenses, purchases, and stock levels.
- Maintained operational knowledge to inform departments about significant changes.
- Conducted quarterly and annual performance evaluations for all employees.
- Addressed customer complaints effectively, reducing escalations to corporate level.
DISTRICT LEADER
Hair Cuttery
Philadelphia/Suburban Region, PA
03.2003 - 12.2017
- Developed 14 salon locations, managing over 30 salon leaders, assistant leaders and 300 associates to achieve sales goals.
- Motivated sales team, implementing management strategies that contributed to revenue growth.
- Assessed individual and team performances, analyzing data trends to inform sales strategies.
- Identified leadership development needs, providing targeted coaching and educational initiatives to strengthen team capabilities.
- Coached salon associates on product specifications and selling techniques.
- Resolved customer complaints promptly to promote loyalty and improve operations.
- Volunteered in various community events to strengthen brand visibility and engagement.
Education
Venus Beauty Academy
Philadelphia, PASkills
- Business development
- Strategic Planning
- Revenue Growth
- Operational Improvement
- Effective communication
- Team leadership
- Cross-Functional Collaboration
- Organization
- Time management
- Customer communication
- Effective communication
- Relationship building
- Problem Solving
- Conflict resolution
- Conflict resolution
Timeline
Senior District Leader
PS Salon & Spa
10.2025 - 07.2026
LEASING MANAGER
MY SALON Suite Franchise Partner
06.2021 - 10.2025
SEASONAL BENEFITS ENROLLMENT COUNSELOR
Aon
08.2020 - 03.2021
MULTI UNIT SALON LEADER
Hair Cuttery
01.2018 - 07.2020
DISTRICT LEADER
Hair Cuttery
03.2003 - 12.2017
Venus Beauty Academy