Jeanne Becker
Summary
Skillful Customer Service adeptly supporting system management and problem resolution to improve records management. Over 10+ years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
10
10
years of professional experience
Work History
Director of Operations
Infinite Eye Care
02.2014 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Hired, trained and supervised employees to maintain team of high performers.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Accounting
Rasmussen College
St. Cloud MNHigh School Diploma -
Bemidji Senior High School
Bemidji, MN05.2000
Skills
- Policy Development and Enforcement
- Culture Transformation
- Continuous Quality Improvement (CQI)
- Motivational Leadership
- Performance Monitoring and Evaluation
- Budget Controls
- Spreadsheet Tracking
- Customer and Client Relations
- Explaining Policies
- Customer Account Management
Languages
laotion
Professional Working
Timeline
Director of Operations
Infinite Eye Care
02.2014 - Current
Accounting
Rasmussen College
High School Diploma -
Bemidji Senior High School
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