Jeanne Craig
Columbus ,GA
Summary
Friendly Bartender with exceptional Skill and Skill skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
19
19
years of professional experience
Work History
Bartender, Hostess
Applebees
Jacksonville. Fl
05.2009 - 02.2013
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Baker
Panera Bread
Robison Twnshp Pa
05.2002 - 02.2008
- Prepared dough for variety of pastries, cakes and breads.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Created appealing displays to showcase products in bakery.
- Cleaned and maintained kitchen equipment and oven.
- Operated and maintained bakery equipment, including ovens and mixers.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Trained and supervised new employees on bakery operations and procedures.
- Determined baking times for various items.
Bar Manager
Texas Roadhouse
Jacksonville, Fl
02.1994 - 02.2000
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Motivated staff to perform at peak efficiency and quality.
Bookkeeper, Bartender, Server
Alpine Club
Giessen GE
06.1990 - 10.1993
- Reduced financial discrepancies through transaction monitoring and management.
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Identified accounting errors when cross-referencing documents and database information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Bussed and reset tables to keep dining room and work areas clean.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
Associate Of Applied Arts - Psychology
University of Phoenix
Tempe, AZ05.2010
Skills
- Bill Computation
- Food Preparation and Safety
- Special Dietary Requirements
- Buffet Setup and Takedown
- Cash Handling
- Stocking and Replenishing
- Order Accuracy
- Dining Customer Service
- Guest Relations Management
- Suggestive Selling
- High-Volume Dining
- Pos Operation
- Specials Promotion
- Age Verification
- Server Training
Timeline
Bartender, Hostess
Applebees
05.2009 - 02.2013
Baker
Panera Bread
05.2002 - 02.2008
Bar Manager
Texas Roadhouse
02.1994 - 02.2000
Bookkeeper, Bartender, Server
Alpine Club
06.1990 - 10.1993
Associate Of Applied Arts - Psychology
University of Phoenix