Jeanne Flick
Cincinnati,OH
Summary
Detail-oriented administrative assistant with a strong background in customer service and office administration. Proven ability to streamline processes and improve communication, enhancing productivity and efficiency in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Administrative Assistant-Director Cardio&Trauma
University Of Cincinnati Medical Center
04.2017 - 11.2025
- Coordinated scheduling and logistics for executive meetings and departmental events.
- Managed correspondence, ensuring timely communication between the Director and stakeholders.
- Maintained organized filing systems, improving document retrieval efficiency by streamlining processes.
- Assisted in budget tracking and expense reporting, contributing to financial accuracy and compliance.
- Oversaw inventory management of office supplies, optimizing resource allocation and reducing costs.
- Facilitated cross-departmental collaboration by organizing project meetings and documenting action items.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Developed training materials for new staff, fostering a smooth onboarding process and knowledge transfer.
Access Coordinator-OP Heart Failure/Transplant
University Of Cincinnati Medical Center
01.2007 - 04.2017
- Coordinated patient access processes to ensure timely service delivery and efficient appointment scheduling.
- Collaborated with healthcare teams to streamline communication and improve patient experience across departments.
- Implemented electronic health record systems to enhance data accuracy and accessibility for staff and patients.
- Trained new staff on policies, procedures, and system usage to maintain high standards of operational efficiency.
- Monitored workflow efficiencies, identifying areas for process improvement and implementing strategic solutions.
- Led initiatives to optimize patient flow, reducing wait times while maintaining quality care standards.
- Developed training materials that facilitated onboarding of new employees in access coordination roles.
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Improved patient access by streamlining registration processes and reducing wait times.
- Enhanced patient satisfaction with efficient scheduling of appointments and followups.
- Maintained a comprehensive database of patient information to facilitate seamless communication between departments.
- Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
- Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.
- Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
- Implemented quality improvement initiatives to enhance the Access Coordinator role''s effectiveness within the organization.
- Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Secretary to Assistant Principal & Attendance
Finneytown High School
08.1997 - 01.2007
- Managed daily office operations, ensuring smooth communication among staff and stakeholders.
- Organized and maintained accurate student records using electronic filing systems.
- Coordinated scheduling for meetings and events, optimizing use of school facilities.
- Developed efficient filing systems to enhance document retrieval processes.
- Assisted in the preparation of school reports and communications, enhancing information accuracy.
- Led initiatives to improve workflow processes, resulting in increased departmental productivity.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Office Associate, Medical Assistant
Dr. George Haney
05.1992 - 08.1997
- Managed scheduling and appointment setting for patient consultations efficiently.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Coordinated communication between medical staff and patients to streamline operations.
- Developed filing systems to enhance document retrieval speed and accuracy.
- Assisted in billing inquiries, resolving discrepancies promptly for improved patient satisfaction.
- Optimized workflow by identifying inefficiencies and recommending process improvements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
High School Diploma -
Grant County High School
Dry Ridge, KYSkills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant-Director Cardio&Trauma
University Of Cincinnati Medical Center
04.2017 - 11.2025
Access Coordinator-OP Heart Failure/Transplant
University Of Cincinnati Medical Center
01.2007 - 04.2017
Secretary to Assistant Principal & Attendance
Finneytown High School
08.1997 - 01.2007
Office Associate, Medical Assistant
Dr. George Haney
05.1992 - 08.1997
High School Diploma -
Grant County High School