Jeanne Florez
Stamford,CT
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability, interpersonal skills and committed. Adept at working effectively unsupervised and quickly in learning new skills.
Overview
3
3
years of professional experience
Work History
Barista/Shift Manager
Bonjo Coffee Roasters
Stamford, CT
03.2023 - 12.2024
- Assisted in daily store operations and managed staff to ensure efficient customer service.
- Trained new baristas on proper coffee-making techniques and customer service standards.
- Provided customers with prompt, friendly, and knowledgeable service.
- Oversaw cash register transactions, ensuring accuracy of all sales.
- Directed the setup of beverages, pastries, and other items for sale during shift hours.
- Maintained a clean work environment by regularly sanitizing equipment and surfaces.
- Ordered supplies as needed to keep up with demand while staying within budget parameters.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Barista
Winfield Street Coffee
Stamford, CT
05.2022 - 04.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as espresso, lattes, cappuccinos, macchiatos, cortados, cafe au lait, mochas, iced coffee, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
MBA - Business Administration
Universidad Sergio Arboleda
Colombia12-2019
Skills
- Barista Training
- Drink Preparation
- Espresso Machine Operation
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Barista/Shift Manager
Bonjo Coffee Roasters
03.2023 - 12.2024
Barista
Winfield Street Coffee
05.2022 - 04.2023
MBA - Business Administration
Universidad Sergio Arboleda
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