Jeanne-Marie Redrick
Cleveland,OH
Summary
Adept at navigating complex case scenarios, leveraged problem-solving and client advocacy skills at Signature Health to enhance client support strategies and ensure equitable treatment. Blending direct patient care with effective case management, significantly improved client outcomes, demonstrating a commitment to excellence and a deep understanding of community resources. Compassionate Case Manager experienced in Mental Health and Addiction environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
10
10
years of professional experience
Work History
Case Manager
Signature Health
09.2016 - 01.2024
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Navigator
Cleveland State
08.2013 - 05.2016
- Promoted positive campus culture by serving as accessible and approachable resource for students navigating their educational journey.
- Advocated for student needs within administrative processes, ensuring fair treatment and equitable access to resources.
- Empowered students through counseling and skill-building exercises.
- Assisted students in overcoming challenges with effective problem-solving strategies, leading to higher levels of achievement.
Education
Bachelor of Arts - Non-Profit Adminstation
Cleveland State University
Cleveland, OH05.2015
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Client Advocacy
- Community Resources
- Case Planning
- Direct Patient Care
- Intervention Plans
- Needs Assessment
Timeline
Case Manager
Signature Health
09.2016 - 01.2024
Navigator
Cleveland State
08.2013 - 05.2016
Bachelor of Arts - Non-Profit Adminstation
Cleveland State University
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