Jeanne Root-Kielas
Minneapolis,MN
Summary
Administrative professional with expertise in customer service and front office management. Demonstrated success in optimizing appointment scheduling to enhance operational efficiency. Proven track record of maintaining high standards in administrative support and client relations.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
Bloomington Public Schools
Bloomington, MN
10.2021 - 06.2026
- Managed student records and ensured accuracy of data entries in database systems.
- Coordinated communication among staff, parents, and students to ensure smooth execution of school events.
- Organized and maintained filing systems both electronically and manually.
- Provided administrative support to executive team, facilitating effective decision-making and workflow.
- Greeted visitors and facilitated front office operations through effective sign-in procedures.
- Handled incoming calls, directed inquiries, and took messages for colleagues.
- Oversaw daily office operations, managing appointment scheduling and call management to maintain organized front office.
- Answered telephones promptly, redirecting calls as necessary.
Front Desk Receptionist
Minnesota Oncology
Edina, MN
11.2019 - 10.2021
- Greeted patients warmly, directing them to appropriate departments for timely service.
- Processed patient check-ins and verified insurance information accurately.
- Collaborated with medical staff, enhancing patient flow and overall clinic efficiency.
- Processed payments, ensuring accuracy in receipts and bills for customer satisfaction.
Associate Team Leader
Whole Foods
Edina, MN
03.2012 - 11.2019
- Supervised daily team operations to uphold company standards and enhance service delivery.
- Coordinated staff schedules to ensure optimal coverage during peak hours, improving team responsiveness.
- Resolved customer inquiries and issues promptly, contributing to high satisfaction levels.
- Handled escalated customer service inquiries from other departments.
Education
Some College (No Degree) - Business
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Front office operations
- Appointment scheduling
- Filing systems
- Customer service
- Customer follow-up
- Attention to detail
- Problem solving
- Adaptability
Timeline
Administrative Clerk
Bloomington Public Schools
10.2021 - 06.2026
Front Desk Receptionist
Minnesota Oncology
11.2019 - 10.2021
Associate Team Leader
Whole Foods
03.2012 - 11.2019
Some College (No Degree) - Business
Minneapolis Community And Technical College