JEANNEA COATES
Jacksonville,FL
Summary
Multifamily housing professional with experience supporting operations for both conventional and LIHTC communities, ranging from 200 to 478 units. Skilled in rent administration, leasing support, compliance coordination, and resident relations, with a strong focus on maintaining organized workflows, stable occupancy, and accurate property records.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Elements Of Belle Rive
Jacksonville, Florida
06.2025 - Current
- Managed a 200-unit conventional community by overseeing resident accounts, payment activity, and delinquency follow-up to support revenue goals through accurate posting and timely communication.
- Coordinated lease renewals, prepared updated documentation, and ensured all records remained current for month-end reporting, and internal audits.
- Delivered consistent resident support by addressing concerns, maintaining strong relationships, and contributing to retention and satisfaction efforts.
- Managed move-in and move-out processes, including inspections, deposit reconciliation, refund processing, and documentation accuracy.
- Collaborated with maintenance and onsite teams to ensure quick completion of service requests, organized unit turnovers, and high community presentation standards.
- Assisted with occupancy reporting, administrative tasks, and daily operational support to keep the community running smoothly and efficiently.
Leasing Agent
The Liberty Group Apartment Staffing
Jacksonville, fl
11.2015 - 10.2025
- Guided prospective residents through the full leasing cycle—including tours, application processing, and move-in coordination—to drive occupancy across a 478-unit property.
- Assisted with resident account updates, payment posting, and administrative tasks that supported accurate records and strong revenue performance.
- Prepared lease files, renewal documents, and required addenda with attention to program and policy requirements.
- Maintained detailed traffic logs, lead follow-ups, and weekly leasing reports to support performance tracking and occupancy planning.
- Delivered responsive customer service by addressing questions, resolving concerns, and contributing to resident engagement efforts.
- Supported unit readiness by coordinating with maintenance and ensuring that available homes met community presentation standards.
- Facilitated move-ins and move-outs by preparing documentation, scheduling inspections, and ensuring smooth transitions for residents.
- Promoted community features and amenities through professional communication, strong product knowledge, and consistent outreach.
Assistant Property Manager
Hilltop Apartments
Jacksonville, FL
03.2022 - 04.2025
- Oversaw resident accounts, delinquency follow-up, and monthly payment activity for a 200-unit affordable housing community, ensuring compliance with LIHTC guidelines.
- Maintained accurate OneSite records by reviewing leasing actions, updating ledgers, and preparing month-end items used for compliance and audit readiness.
- Supported annual recertifications by collecting income documentation, verifying eligibility, and keeping files aligned with LIHTC/HUD standards.
- Coordinated lease renewals and monitored expiring agreements to support occupancy stability, and avoid disruptions.
- Assisted with legally required notices, program-specific documentation, and property compliance procedures while adhering to Fair Housing, and local regulatory requirements.
- Partnered with maintenance teams to maintain unit readiness and timely service completion, preserving overall community standards.
- Provided consistent, resident-centered service by resolving concerns, communicating expectations clearly, and supporting retention.
- Managed move-in and move-out processes, including inspections, deposit processing, and documentation for program compliance.
- Supported team functions by helping to onboard new staff, reinforcing procedures, and maintaining alignment with community operations.
Education
Associate of Science - Social Science
Florida State College of Jacksonville
Jacksonville, FL12.2025
High School Diploma -
First Coast Academy
Jacksonville, FL05.2005
Skills
- Multifamily operations (200–478 units)
- Lease administration and renewals
- Move-in / move-out coordination
- Unit turnover management
- Resident relations and retention
- Vendor coordination
- Fair housing compliance
- LIHTC / HUD program compliance
- Affordable housing file management
- RealPage OneSite
- Microsoft Office / Office 365
- Happyco inspection apps
- Yardi
Timeline
Assistant Property Manager
Elements Of Belle Rive
06.2025 - Current
Assistant Property Manager
Hilltop Apartments
03.2022 - 04.2025
Leasing Agent
The Liberty Group Apartment Staffing
11.2015 - 10.2025
Associate of Science - Social Science
Florida State College of Jacksonville
High School Diploma -
First Coast Academy