Jeannelle Acosta
Cincinnati,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Agent
RDI
04.2024 - 06.2024
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Followed procedures throughout all interactions with monitored individuals and agencies and or officers ect.
- This was a new program to RDI where I worked with customers who had monitored individuals on house arrest. Communicated with the monitored individuals if needed to. Sometimes the victims and agencies and officers when needed if our protocols required it. Worked at a fast pace environment due to the amount of alarms we would receive.
Supervisor
Taylor Logistics
09.2021 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Business Owner
Wok Express
11.2016 - 11.2020
- Established strong customer relationships through excellent communication and attentive services
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Drove revenue growth with innovative sales strategies, understanding customer needs
Education
Princeton High School
Cincinnati, OH05.2017
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
- Customer Complaint Resolution
- Documenting information
- Flexible Schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Agent
RDI
04.2024 - 06.2024
Supervisor
Taylor Logistics
09.2021 - 06.2023
Business Owner
Wok Express
11.2016 - 11.2020
Princeton High School
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