Jeanne Marie-Andy Cherenfant
Miami,FL
Summary
Qualified security officer; luxury concierge with experience maintaining safety for campus grounds and facilities.
Talented at entrance control. Ability to speak French, Spanish, English, Creole. Successfully remains calm in high-pressure situations and interactions with difficult individuals. highly motivated-motivated employee with desire to take on new challenges. Strong work ethic, neat and sharp appearance, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Luxury Front Desk Concierge
The Ocean Club
09.2023 - Current
- Handled guests and residents complaints promptly, received mails and packages
- Utilized reservation software proficiently to track important guests and residents details accurately
- Monitoring Cameras and electronics gates
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and residents upon arrival, offered assistance, and answered questions to build rapport and retention.
Security Officer
Hotel Le Roi Henry Christophe
09.2016 - 12.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Associate of Science - Nursing Pre Requisites
Allied Health Program
North Miami, FLHigh School Diploma -
Externat Saint-Francois Xavier
Cap-Haitian, Haiti07.2016
Skills
Conflict Resolution
Exceptional communication
Strong multitasking
Property Management Software
High Level of integrity
Multilingual
Strong worth ethic
Well Groomed Appearance
Concierge services knowledge
Certification
- Security Officer D license
- CPR certification
Languages
French
English
Spanish
Creole
Timeline
Luxury Front Desk Concierge
The Ocean Club
09.2023 - Current
Security Officer
Hotel Le Roi Henry Christophe
09.2016 - 12.2018
- Security Officer D license
- CPR certification
Associate of Science - Nursing Pre Requisites
Allied Health Program
High School Diploma -
Externat Saint-Francois Xavier
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